Subject: Tech Support Candidate - Neeraj NA
From: Neeraj NA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Mar 2022 01:44:32 -0500

| | Tech Support Test

Name | Neeraj NA
E-mail | [email-masked]
Phone Number | (91) 8178212002
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Administrator | 30 days Notice period | 24000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will check the error message and will confirm wheteher this is URL/website is allowed for us.
2. If the URL is allowed will make that the entered URL is correct and will basic requirement before accesing the URL like as VPN is connected or not, wifi is working properly or not.
3. If in case of any problem with pre-requisite I will try to correct them such Restarting the modem in case  of issue with internet.
3 if all pre-requisite are ok then I will try to telnet the URL and will check if the we are able to See connectivity by telnet.
5. If telnet is maturing we can restart reset the internet setting and removing temp and history and will try to access the URL and it should work.
6. If telnet is not maturing we will check with Network if  where is communication getting blocked and will get this sorted.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I Will  power on speaker and turn on speker bluetooth.
2.i will turn on My Mobile phone bluetooth and will start searching for speaker bluetooth for pair.
3. Once searching is completed and speaker bluetooth is visiable to me I will pair bluetooth speaker with mobile phone bluetooth clicking on pair option.
4.once bluetooth is paired and connected we are all set to proceed.

What according to you makes you a good candidate for customer service or technical support job? | I am very energetic, well communicative , passionate and enthusiastic person. Dedication is passion and learning about technology is dedication, which makes me a good candidate for the current positon.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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