Subject: Daily performance summary for LiveSalesman team for Feb 28th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Mar 2022 09:01:19 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 28th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 3 | 6 | 33 | 0 | 5 | 47
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 3 | 0 | 0 | 0 | 0 | 3
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 4 | 17 | 0 | 7 | 28
Alhamzi Mohammed | 0 | 0 | 4 | 0 | 9 | 13
Syed Ataullah | 8 | 0 | 0 | 0 | 1 | 9
Amir Aziz | 6 | 0 | 0 | 15 | 0 | 21
Ankit Kumar | 5 | 8 | 37 | 0 | 0 | 50
Mohammed Ali | 8 | 0 | 0 | 0 | 7 | 15
Abu Sufian | 0 | 6 | 29 | 0 | 0 | 35
Aws Adra | 0 | 4 | 61 | 0 | 0 | 65
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 34 | 28 | 181 | 15 | 30 | 288

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 19
| Delivery Related | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 18
| | Missing items\parts | 1
| | Partial Delivery | 1
| Product Complaint | Complaint within Warranty | 8
| Refunds and Cancelations | Refunds after Return | 3
| | Return item not received | 1
| | Return Request Initiation | 2
Customer Services Total | | | 55
Live Sales | Pre-Sale | Help placing new order | 4
Live Sales Total | | | 4
Mattress Related Total | | | 1
No Answer Total | | | 5
Mattress Related | Post-Sales | Returns and Free Trial | 1
No Answer | No Answer | No Answer | 5
PreSales | (blank) | (blank) | 5
| Other Enquiry | Store Availability | 1
| | Store Location | 3
| | Website/App Issues | 1
| Product Related | (blank) | 2
| | Pricing | 1
| | Product Specification | 90
PreSales Total | | | 103
Grand Total | | | 168

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 2 | 0 | 0 | 0 | 0 | 1 | 3
Malek Hosan | 3 | 0 | 0 | 0 | 1 | 1 | 5
Amir Aziz | 3 | 0 | 0 | 0 | 1 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 16 | 0 | 0 | 0 | 2 | 2 | 20

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 3 | 0 | 1 | 1 | 1 | 15 | 21
Ankit Kumar | 7 | 1 | 5 | 1 | 0 | 14 | 28
Alhamzi Mohammed | 5 | 1 | 1 | 5 | 4 | 5 | 21
Waseem Ahemad . Khan | 11 | 1 | 0 | 4 | 1 | 17 | 34
Abu Sufian | 5 | 2 | 6 | 3 | 6 | 11 | 33
Ahmed Omer | 2 | 7 | 5 | 4 | 0 | 9 | 27
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 3 | 1 | 0 | 2 | 10
Jok Kuol | 0 | 0 | 0 | 0 | 2 | 2 | 4
Raghwendra Pratap Singh | 2 | 1 | 1 | 0 | 2 | 0 | 6
Aws Adra | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 45 | 13 | 22 | 19 | 16 | 76 | 191

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 3 | 0 | 1 | 1 | 0 | 11 | 16
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 2 | 2
Waseem Ahemad . Khan | 1 | 1 | 2 | 0 | 1 | 4 | 9
Jok Kuol | 0 | 1 | 2 | 2 | 1 | 6 | 12
Ahmed Omer | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ankit Kumar | 0 | 1 | 1 | 0 | 0 | 2 | 4
Raghwendra Pratap Singh | 2 | 0 | 0 | 0 | 0 | 2 | 4
Alhamzi Mohammed | 3 | 1 | 1 | 0 | 1 | 2 | 8
Murtaza Kutiyanawala | 0 | 0 | 3 | 0 | 1 | 2 | 6
Anslem Misquitta | 0 | 0 | 2 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 11 | 4 | 12 | 3 | 4 | 33 | 67

Please feel free to reach out for any further clarifications.