Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 28 Feb 2022 14:20:15 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div dir="ltr">Hallo <div>Ik heb de ipad aan en uit gezet   en ik kom er nog steeds niet in met mijn username en wachtwoord </div>
<div>dan zegt ie nog steeds geen studio te kunnen vinden </div>
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<div><font color="#000000">Met vriendelijke groet,</font></div>
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<font color="#000000">Yvonne van den Tweel<br></font><div style="color:rgb(34,34,34)"><font color="#000000">Groepslesmanager &amp; retentie </font></div>
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<div><font color="#000000"><img src="https://docs.google.com/uc?export=download&amp;id=1Q5D7eiTNjPAl9IBdWqU4STvgM7VZHZFZ&amp;revid=0B-3PXz_p01I6aXU3MVVmS045ZnpPUEY3eHNQNm5nWndScjdNPQ" width="200" height="89"></font></div>
<div><font color="#000000"><span style="font-family:arial,helvetica,sans-serif">Club Pellikaan Apeldoorn</span><font><br></font></font></div>
<div><span style="font-family:arial,helvetica,sans-serif"><font color="#000000">Frankenlaan 42 </font></span></div>
<div><span style="font-family:arial,helvetica,sans-serif"><font color="#000000">7312 TD Apeldoorn</font></span></div>
<div><span style="font-family:arial,helvetica,sans-serif"><font color="#000000">055 3555605</font></span></div>
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<div><font color="#000000"><a href="http://www.clubpellikaan.nl/" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer">www.clubpellikaan.nl</a></font></div>
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<div dir="ltr" class="gmail_attr">Op ma 28 feb. 2022 om 15:10 schreef Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;:<br>
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<div dir="ltr">Hi ​Pierre,</div>
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<div dir="ltr">​Not a problem at all :)</div>
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<div dir="ltr">@ Hallo Yvonne van den tweel,<br><br>​Could you please advise if you have forced closed the app and then restarted the iPad?</div>
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<div dir="ltr">​Once this is done try to login to the Spinning iPad with the virtual username and password. This will let you login in and you can start setting up the studio again. </div>
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<div dir="ltr">​Do let us know how it goes. </div>
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<div dir="ltr">Kind regards,</div>
<div dir="ltr">Pritish<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268</a>
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                            On
                            Tue, 1 Mar at  2:55 AM
                            <span>,  Pierre Tromp &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
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<div class="MsoNormal"><span>Hi Pritish,</span></div>
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<div class="MsoNormal"><span>Just send you an new request with number
<a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5279" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5279</a>
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<div class="MsoNormal"><span>but this is the same issue as you already are working on.</span></div>
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<div class="MsoNormal"><span>Sorry for the inconvenience.</span></div>
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<span style="color:black">Best Regards,<br>
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<b>Pierre Tromp</b></span><span style="font-size:10pt;color:black"><br>
</span><span style="color:black">Team Club Performance<br>
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</span><span style="color:black">Elzenweg 37<br>
5144 MB Waalwijk<br>
T: +31 (0)416 34 97 25  <br>
</span><span style="font-size:10pt;color:rgb(0,105,180)"><a href="https://www.lesmills.com/nl/" rel="noreferrer" target="_blank"><span style="font-size:11pt;color:black">www.lesmills.nl</span></a></span><span style="color:black"> </span><span style="font-size:10pt"></span>
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<div>Van: Yvonne Tweel &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; <br>
<b>Verzonden:</b> maandag 28 februari 2022 14:50<br>
<b>Aan:</b> Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Pierre Tromp &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Onderwerp:</b> Re: Virtual App Support - Les Mills
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<div class="MsoNormal">Goedendag </div>
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<div class="MsoNormal">Deze stappen alles gedaan </div>
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<div class="MsoNormal">Ik kan niet in de virtual app omdat er geen studios gevonden kunnen worden .</div>
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<div class="MsoNormal"><span style="font-family:Arial,sans-serif;color:black">de button:  setup with acces code werkt ook niet </span></div>
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<div class="MsoNormal"><span style="font-family:Arial,sans-serif;color:black">Met vriendelijke groet,</span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Arial,sans-serif;color:black">Yvonne van den Tweel</span></div>
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<span style="font-size:10pt;font-family:Arial,sans-serif;color:black">Groepslesmanager &amp; retentie </span><span style="color:rgb(34,34,34)"></span>
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<span style="font-family:Arial,sans-serif;color:black">Club Pellikaan Apeldoorn</span><span style="color:rgb(34,34,34)"></span>
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<span style="font-size:10pt;font-family:Arial,sans-serif;color:black"><a href="http://www.clubpellikaan.nl/" rel="noreferrer" target="_blank"><span style="color:rgb(17,85,204)">www.clubpellikaan.nl</span></a></span><span style="color:rgb(34,34,34)"></span>
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<div class="MsoNormal">Op ma 28 feb. 2022 om 13:57 schreef Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;:</div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Hallo Yvonne van den tweel,</span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Bedankt voor het delen van de schermafbeelding.<br>
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Volg de onderstaande stappen om het apparaat uit de planner voor "SPINNING STUDIO" te verwijderen.<br>
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1. Log in op de Virtual Scheduler-tool via uw desktop op <a href="http://www.lesmillsvirtual.com" rel="noreferrer" target="_blank">
www.lesmillsvirtual.com</a> met uw virtuele gebruikersnaam en wachtwoord.<br>
2. Klik op het pictogram Instellingen en selecteer 'Apparaten beheren'.<br>
3. Rechts ziet u opties om 'APPARAAT VERWIJDEREN' te zien. Klik op de optie die overeenkomt met het apparaat dat u wilt verwijderen.<br>
4. Klik op de groene knop: WIJZIGINGEN OPSLAAN om het ontkoppelen van het apparaat te verwerken.<br>
5. Zodra dit is verwerkt, duurt het 5 minuten voordat de app klaar is om te verbinden/koppelen met je studiorooster.<br>
6. Log in op de iPad-app met uw virtuele gebruikersnaam en wachtwoord en selecteer uw studio in de lijst en begin met instellen.<br>
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Houd er rekening mee dat hierdoor alle virtuele inhoud van de iPad wordt verwijderd en dat u ze opnieuw moet downloaden.<br>
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Laat ons weten hoe het gaat.</span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Kind Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Pritish<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268" rel="noreferrer" target="_blank">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268</a></span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">On Mon, 28 Feb at 9:40 PM , Yvonne van den tweel &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">ik check dagelijks de scheduler </span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">zoals je ziet doet de ipad in de ance het wel en die in de spinning niet </span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">de diagnostische test doet het wel en als ik dat gedaanheb dan is alle sweer oke en daarna doet hij het niet meer .</span></div>
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<span style="font-size:10pt;font-family:Helvetica,sans-serif;color:black">Met vriendelijke groet,</span><span style="font-size:10pt;font-family:Helvetica,sans-serif"></span>
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<span style="font-size:10pt;font-family:Helvetica,sans-serif;color:black">Yvonne van den Tweel</span><span style="font-size:10pt;font-family:Helvetica,sans-serif"></span>
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<span style="font-size:10pt;font-family:Helvetica,sans-serif;color:black"><a href="http://www.clubpellikaan.nl/" rel="noreferrer" target="_blank"><span style="color:rgb(17,85,204)">www.clubpellikaan.nl</span></a></span><span style="font-size:10pt;font-family:Helvetica,sans-serif;color:rgb(34,34,34)"></span>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Op vr 25 feb. 2022 om 14:43 schreef Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;:</span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Hallo Yvonne van den tweel,</span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Bedankt voor het delen van de informatie.<br>
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Omdat we onze backend-tools hebben gecontroleerd, zien we geen problemen met de synchronisatie. Mag ik weten wanneer u zich aanmeldt bij Scheduler, wat de laatste keer is dat synchronisatie met het apparaat wordt weergegeven? Zie schermafbeelding.</span></div>
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Wordt de lessen ook niet bijgewerkt vanuit de planner?<br>
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Kun je ons een screenshot sturen van de planner en iPad-schermen?</span>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Kind Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Pritish<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268" rel="noreferrer" target="_blank">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268</a> </span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">On Fri, 25 Feb at 10:10 PM , Yvonne van den tweel &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Deze stappen allemaal gedaan en dan zegt het apparaat dat alles in orde is</span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">geen foutmeldingen </span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">diagnostische test is oke</span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">maar het synchroniseert niet automatisch </span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">alles staat wel op automatisch ingesteld </span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">dit gaat al een paar weken zo </span></div>
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<span style="font-size:10pt;font-family:Helvetica,sans-serif;color:black">Met vriendelijke groet,</span><span style="font-size:10pt;font-family:Helvetica,sans-serif"></span>
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<span style="font-size:10pt;font-family:Helvetica,sans-serif;color:black">Yvonne van den Tweel</span><span style="font-size:10pt;font-family:Helvetica,sans-serif"></span>
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<span style="font-size:10pt;font-family:Helvetica,sans-serif;color:black">Groepslesmanager &amp; retentie </span><span style="font-size:10pt;font-family:Helvetica,sans-serif;color:rgb(34,34,34)"></span>
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<span style="font-size:10pt;font-family:Helvetica,sans-serif;color:black"><a href="http://www.clubpellikaan.nl/" rel="noreferrer" target="_blank"><span style="color:rgb(17,85,204)">www.clubpellikaan.nl</span></a></span><span style="font-size:10pt;font-family:Helvetica,sans-serif;color:rgb(34,34,34)"></span>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Op vr 25 feb. 2022 om 10:02 schreef Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;:</span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Hallo Yvonne van den tweel,</span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Bedankt dat je contact met ons hebt opgenomen.<br>
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Kunt u proberen te controleren of de internetverbinding met de iPad in orde is?<br>
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Krijgt u een foutmelding en kunt u de schermafbeelding voor de fout delen?<br>
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Probeer ten slotte de diagnostische test uit te voeren en advies te geven over de resultaten, alstublieft?<br>
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Navigeer naar INSTELLINGEN &gt; Versie &gt; Diagnostische test uitvoeren.</span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Kind Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Pritish<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268" rel="noreferrer" target="_blank">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268</a> </span></div>
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