Subject: Assigned to Group - Problem with connecting studio
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 28 Feb 2022 14:12:05 +0000

Hi  A new ticket has been assigned to your group "Level 1 (Livesalesman)". Please follow the link below to view the ticket.  Problem with connecting studio Hi supportteam,

Hope you can help us out: we got a call from a Les Mills club with the name Club Pellikaan Apeldoorn who have problems with connecting/seeing the spinningstudio on the platform https://uk.lesmillsvirtual.com/virtual/login
The result is that they cannot schedule classes and get their timetable online and working. The members cannot train at this moment in this spinningstudio.

The username of the club is [email-masked]<mailto:[email-masked]> and they already did the diagnostic test which came out good.
The other groupclass studio is working fine.
They checked that both Ipads are online and did all the updates and downloads.

Can you see what is going on and help them with advice how the get this studio connected and active?
The emailadres of the clubmanager is [email-masked]<mailto:[email-masked]> and her name is Yvonne van Tweel.

Hope you can respond soon because they use the LM virtual classes a lot.
Have a nice day,

Best Regards,

Pierre Tromp
Team Club Performance

Elzenweg 37
5144 MB Waalwijk
T: +31 (0)416 34 97 25
www.lesmills.nl<https://www.lesmills.com/nl/>
<https://www.facebook.com/LesMillsNetherlandsBelgium>  <https://www.linkedin.com/company/hdd-group/>   <https://www.instagram.com/lesmillsnlbe/>
<https://www.lesmills.com/nl/>

 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5279