Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 28 Feb 2022 13:55:41 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Pritish,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Just send you an new request with number
<a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5279" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5279</a>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">but this is the same issue as you already are working on.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Sorry for the inconvenience.</span></div>
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<span style="color:black">Best Regards,<br>
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<b>Pierre Tromp</b></span><span style="font-size:10.0pt;color:black"><br>
</span><span style="color:black">Team Club Performance<br>
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</span><span style="font-size:10.0pt;color:black"><img width="159" height="21" style="width:1.6583in;height:.2166in" id="_x0000_i1037" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTc5NjMyNTMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.zUuOd6tBn_I978FAIC2-YOYNXbE8d7i8BNUxH60U4Qk"></span><span style="font-size:10.0pt;color:black"><br>
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</span><span style="color:black">Elzenweg 37<br>
5144 MB Waalwijk<br>
T: +31 (0)416 34 97 25  <br>
</span><span style="font-size:10.0pt;color:#0069B4"><a href="https://www.lesmills.com/nl/" rel="noreferrer"><span style="font-size:11.0pt;color:black">www.lesmills.nl</span></a></span><span style="color:black"> </span><span style="font-size:10.0pt"></span>
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<a href="https://www.facebook.com/LesMillsNetherlandsBelgium" title='"Facebook" ' rel="noreferrer"><span style="font-size:10.0pt;text-decoration:none"><img width="18" height="18" style="width:.1916in;height:.1916in" id="_x0000_i1036" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTc5NjMyNTQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.yc7_hWvwXtp2z9KjI2EBkeQeaBokgKsSwRURRJyyTu4"></span></a><span style="font-size:10.0pt"> </span><a href="https://www.linkedin.com/company/hdd-group/" title='"" ' rel="noreferrer"><span style="font-size:10.0pt;text-decoration:none"><img width="18" height="18" style="width:.1916in;height:.1916in" id="_x0000_i1035" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTc5NjMyNTUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.s_D7TNxOJKwa83MSmpEPiqOCdM-KH9t8Yd2BC1LgSSk"></span></a><span style="font-size:10.0pt"> </span><a href="https://www.instagram.com/lesmillsnlbe/" title='"Instagram" ' rel="noreferrer"><span style="font-size:10.0pt;text-decoration:none"><img width="18" height="18" style="width:.1916in;height:.1916in" id="_x0000_i1034" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTc5NjMyNTYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Oaz64kx__WN6ewt31Xy03AX_IxEUnFlQNrgnZKC96us"></span></a><span style="font-size:10.0pt"></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>Van: Yvonne Tweel &lt;[email-masked]&gt; <br>
<b>Verzonden:</b> maandag 28 februari 2022 14:50<br>
<b>Aan:</b> Les Mills International &lt;[email-masked]&gt;; Pierre Tromp &lt;[email-masked]&gt;<br>
<b>Onderwerp:</b> Re: Virtual App Support - Les Mills</div>
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<div class="MsoNormal">Goedendag </div>
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<div class="MsoNormal">Deze stappen alles gedaan </div>
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<div class="MsoNormal">Ik kan niet in de virtual app omdat er geen studios gevonden kunnen worden .</div>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:black'>de button:  setup with acces code werkt ook niet </span></div>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:black'>Met vriendelijke groet,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Yvonne van den Tweel</span></div>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Groepslesmanager &amp; retentie </span><span style="color:#222222"></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><img width="200" height="89" style="width:2.0833in;height:.925in" id="_x0000_i1031" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTc5NjMyNTksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.6gil7lLl4oB6Vh7o6u8olVyYOFNEH3w9ZgO9xFDpCg8"></span><span style="color:#222222"></span>
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<span style='font-family:"Arial",sans-serif;color:black'>Club Pellikaan Apeldoorn</span><span style="color:#222222"></span>
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<span style='font-family:"Arial",sans-serif;color:black'>7312 TD Apeldoorn</span><span style="color:#222222"></span>
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<span style='font-family:"Arial",sans-serif;color:black'>055 3555605</span><span style="color:#222222"></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><a href="http://www.clubpellikaan.nl/" target="_blank" rel="noreferrer"><span style="color:#1155CC">www.clubpellikaan.nl</span></a></span><span style="color:#222222"></span>
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<div class="MsoNormal">Op ma 28 feb. 2022 om 13:57 schreef Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;:</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hallo Yvonne van den tweel,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Bedankt voor het delen van de schermafbeelding.<br>
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Volg de onderstaande stappen om het apparaat uit de planner voor "SPINNING STUDIO" te verwijderen.<br>
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1. Log in op de Virtual Scheduler-tool via uw desktop op <a href="http://www.lesmillsvirtual.com" target="_blank" rel="noreferrer">
www.lesmillsvirtual.com</a> met uw virtuele gebruikersnaam en wachtwoord.<br>
2. Klik op het pictogram Instellingen en selecteer 'Apparaten beheren'.<br>
3. Rechts ziet u opties om 'APPARAAT VERWIJDEREN' te zien. Klik op de optie die overeenkomt met het apparaat dat u wilt verwijderen.<br>
4. Klik op de groene knop: WIJZIGINGEN OPSLAAN om het ontkoppelen van het apparaat te verwerken.<br>
5. Zodra dit is verwerkt, duurt het 5 minuten voordat de app klaar is om te verbinden/koppelen met je studiorooster.<br>
6. Log in op de iPad-app met uw virtuele gebruikersnaam en wachtwoord en selecteer uw studio in de lijst en begin met instellen.<br>
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Houd er rekening mee dat hierdoor alle virtuele inhoud van de iPad wordt verwijderd en dat u ze opnieuw moet downloaden.<br>
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Laat ons weten hoe het gaat.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Pritish<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268" target="_blank" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Mon, 28 Feb at 9:40 PM , Yvonne van den tweel &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>ik check dagelijks de scheduler </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>zoals je ziet doet de ipad in de ance het wel en die in de spinning niet </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>de diagnostische test doet het wel en als ik dat gedaanheb dan is alle sweer oke en daarna doet hij het niet meer .</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>Met vriendelijke groet,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Club Pellikaan Apeldoorn</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#222222'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'><a href="http://www.clubpellikaan.nl/" target="_blank" rel="noreferrer"><span style="color:#1155CC">www.clubpellikaan.nl</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#222222'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Op vr 25 feb. 2022 om 14:43 schreef Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;:</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hallo Yvonne van den tweel,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Bedankt voor het delen van de informatie.<br>
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Omdat we onze backend-tools hebben gecontroleerd, zien we geen problemen met de synchronisatie. Mag ik weten wanneer u zich aanmeldt bij Scheduler, wat de laatste keer is dat synchronisatie met het apparaat wordt weergegeven? Zie schermafbeelding.</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><img width="472" height="138" style="width:4.9166in;height:1.4416in" id="_x0000_i1027" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTc5NjMyNjMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ._m_0uuAWSzKuLFXFYBXPShNdzDjcEtfjCEBM9z9FXTE"></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>
Wordt de lessen ook niet bijgewerkt vanuit de planner?<br>
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Kun je ons een screenshot sturen van de planner en iPad-schermen?</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Pritish<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268" target="_blank" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Fri, 25 Feb at 10:10 PM , Yvonne van den tweel &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Goedendag </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Deze stappen allemaal gedaan en dan zegt het apparaat dat alles in orde is</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>geen foutmeldingen </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>diagnostische test is oke</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>maar het synchroniseert niet automatisch </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>alles staat wel op automatisch ingesteld </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>dit gaat al een paar weken zo </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>Met vriendelijke groet,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>Yvonne van den Tweel</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>Groepslesmanager &amp; retentie </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#222222'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Club Pellikaan Apeldoorn</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#222222'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Frankenlaan 42 </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#222222'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>7312 TD Apeldoorn</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#222222'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>055 3555605</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#222222'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'><a href="http://www.clubpellikaan.nl/" target="_blank" rel="noreferrer"><span style="color:#1155CC">www.clubpellikaan.nl</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#222222'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Op vr 25 feb. 2022 om 10:02 schreef Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;:</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hallo Yvonne van den tweel,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Bedankt dat je contact met ons hebt opgenomen.<br>
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Kunt u proberen te controleren of de internetverbinding met de iPad in orde is?<br>
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Krijgt u een foutmelding en kunt u de schermafbeelding voor de fout delen?<br>
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Probeer ten slotte de diagnostische test uit te voeren en advies te geven over de resultaten, alstublieft?<br>
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Navigeer naar INSTELLINGEN &gt; Versie &gt; Diagnostische test uitvoeren.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Pritish<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268" target="_blank" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Fri, 25 Feb at 7:36 AM , Yvonne van den tweel &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<h2><span style='font-family:"Helvetica",sans-serif'>Submitted data<div></div></span></h2>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>The following data was submitted.</span></div>
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<table class="MsoNormalTable" border="0" cellspacing="3" cellpadding="0">
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<div class="MsoNormal"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></div>
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<div class="MsoNormal">Yvonne van den tweel</div>
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<div class="MsoNormal">Ik heb technische ondersteuning nodig</div>
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<div class="MsoNormal"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></div>
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<div class="MsoNormal"><a href="#m_4755988792509108766_m_-79002616908082" title="Call using Talkdesk" rel="noreferrer">055 3555605<span style="color:windowtext;text-decoration:none"></span></a></div>
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<div class="MsoNormal" align="center" style="text-align:center"><b><a href="#m_4755988792509108766_m_-79002616908082" title="Call using Talkdesk" rel="noreferrer"><span style="color:windowtext;text-decoration:none">Commentaar</span></a></b></div>
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<div class="MsoNormal"><a href="#m_4755988792509108766_m_-79002616908082" title="Call using Talkdesk" rel="noreferrer"><span style="color:windowtext;text-decoration:none">De ipad synchroniseert niet meer automatisch als ik de check controleer dan maakt ie wel contact is niet
 disconnected. &lt;br/&gt;handmatig werkt alles ipad aan en uit gezet ook en het werkt nog steeds net automatisch &lt;br/&gt;&lt;br/&gt;graag hulp advies</span></a></div>
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<div class="MsoNormal"><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'><a href="#m_4755988792509108766_m_-79002616908082" title="Call using Talkdesk" rel="noreferrer"><span style="color:white;text-decoration:none">5268:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:windowtext;text-decoration:none'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268