Subject: Tech Support Candidate - Priya Dubey
From: Priya Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Feb 2022 08:16:16 -0500

| | Tech Support Test

Name | Priya Dubey
E-mail | [email-masked]
Phone Number | (91) 8530378397
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nashik Maharashtra
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kyndryl solutions Pvt Ltd | Technical support representative | Till date | 29000
Previous Employer 1 | International Business Machines | Technical support representative | 31st August | 27000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check the internet connection
2. I will check if this is the correct link
3. Check if other sites are working fine or not
4. Will try to open this site on different browsers (Edge, Internet explorer, Chrome, Mozzilla firefox etc)
5. Try to clear cache, cookies and browsing history
6. Relaunch the browser and try again
7. Try to run gpupdate /force
8. Restart computer and then try again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First turn ON the Bluetooth on Mobile phone and the speakers
2. Search for the speaker's Bluetooth name if available
3. If not available try searching
4. If available connect/ pair device

What according to you makes you a good candidate for customer service or technical support job?

According to me I have good technical skills and relevant experience

I try to put myself in customer's place, understand their situation and problem.
So that I can help them fix their issues

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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