Subject: Tech Support Candidate - Nilesh Kumar
From: Nilesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Feb 2022 03:48:55 -0500

| | Tech Support Test

Name | Nilesh Kumar
E-mail | [email-masked]
Phone Number | (+91) 8668423886
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Fis global | Tram member | 21/04/2021 | 20000
Previous Employer 2 | Amazon | Tron associate | 31/01/2022 | 20000

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will firstly check my internet connection and see if my computer is connected successfully to the internet then i will try to open other websites to see if my connection is working fine, then if other websites are opening on the browser then i will know that the issue is with the specific website like the one mentioned here. If other websites also don’t load then i will reboot my router or other device that is in use to connect to internet, then i will restart my computer to see if it resolves the issue snd after doing all the if the issue is still there then i will contact the internet service provider to get help further.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly i will turn on the bluetooth speaker then i will turn on the bluetooth on my mobile then i will put the speaker on pairing mode then i will search for the name of the Bluetooth speaker on my mobile and connect with it
What according to you makes you a good candidate for customer service or technical support job? | In my opinion the candidate should be a good listener to understand the query of the customer in detailed manner. Candidate should be a good communicator so that customer can understand clearly what the associate is trying to convey. Candidate should be polite all the time when dealing with customer. He/she should be honest all the time.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |