Subject: Tech Support Candidate - ASIF SHAH
From: ASIF SHAH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Feb 2022 00:26:48 -0500

| | Tech Support Test

Name | ASIF SHAH
E-mail | [email-masked]
Phone Number | (+91) 6005619723
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | J AND K
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | WIPRO | IT ENGINEER | 30MARCH | 22000
Previous Employer 1 | CYBER TECH | TECH ENGINEER | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of All we will check if we are Entering the Correct URL
Clear All the History and cache
Restart the Browser
Type chrome//:flags》》samesite by cookies》》Disable
Relaunch Browser

If not Worked Reset browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

TURN BLUETOOTH ON Go to settings.
Tap the Bluetooth option.
Turn on Bluetooth.
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable –

Add and Authenticate

What according to you makes you a good candidate for customer service or technical support job?

I have a Good Command Of Tech Support

And I have a total experienece of 4yrs in Same

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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