Subject: Daily performance summary for LiveSalesman team for Feb 27th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Feb 2022 09:05:21 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 27th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 28 | 13 | 41
Mohiuddin Lsm | 0 | 0 | 43 | 3 | 46
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 4 | 10 | 1 | 15
Malek Hosan | 0 | 2 | 0 | 0 | 2
Syed Ataullah | 0 | 4 | 0 | 0 | 4
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 1 | 2 | 2 | 5
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Ahmed Omer | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 1 | 2 | 1 | 4
Rayan Suliman | 0 | 2 | 0 | 0 | 2
Abdallah Ahemad | 0 | 0 | 29 | 6 | 35
Abdullah Abuthnain | 0 | 0 | 56 | 10 | 66
Ali Ibraheem | 0 | 0 | 41 | 2 | 43
Asma Alotaibi | 0 | 0 | 64 | 7 | 71
Faisal Abdullah | 0 | 0 | 53 | 8 | 61
Khaled Sufian | 0 | 0 | 9 | 13 | 22
! Hassan Saeed | 0 | 0 | 0 | 1 | 1
Grand Total | 0 | 14 | 337 | 67 | 418

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 42
| Delivery Related | (blank) | 2
| | Day of Delivery - Status | 14
| | Delayed Delivery (Furniture) | 2
| | Delivery Status | 13
| Product Complaint | Complaint within Warranty | 6
| Refunds and Cancelations | Cancelation | 2
| | Return Request Initiation | 1
Customer Services Total | | | 82
No Answer | (blank) | (blank) | 7
No Answer Total | | | 7
PreSales | (blank) | (blank) | 6
| Other Enquiry | Offers | 5
| | Payment Methods | 1
| | Store Availability | 3
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 2
| | Delivery Time | 3
| | Return Policy | 1
| Product Related | Product Specification | 19
PreSales Total | | | 42
Grand Total | | | 131

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 0 | 1
Grand Total | 0 | 0 | 0 | 0 | 1 | 1 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 4 | 12 | 13 | 16 | 10 | 28 | 83
Rayan Suliman | 1 | 8 | 2 | 8 | 8 | 12 | 39
Naji Shabanh | 1 | 1 | 2 | 2 | 4 | 9 | 19
Doaa Almutawa | 6 | 15 | 3 | 4 | 1 | 6 | 35
Ali hazzaa | 2 | 2 | 0 | 5 | 3 | 3 | 15
Ali Ibraheem | 3 | 0 | 0 | 0 | 0 | 2 | 5
Asma Alotaibi | 7 | 1 | 0 | 2 | 0 | 2 | 12
Mohad Kmali | 9 | 2 | 0 | 1 | 0 | 1 | 13
Jaber Almarri | 0 | 1 | 0 | 0 | 2 | 0 | 3
Abdullah Abuthnain | 13 | 0 | 1 | 1 | 0 | 0 | 15
Faisal Abdullah | 8 | 0 | 3 | 2 | 0 | 0 | 13
Abdallah Ahemad | 10 | 3 | 1 | 0 | 0 | 0 | 14
! Hassan Saeed | 1 | 0 | 2 | 0 | 0 | 0 | 3
Malek Hosan | 3 | 6 | 0 | 0 | 0 | 0 | 9
Mohiuddin Lsm | 9 | 0 | 0 | 0 | 0 | 0 | 9
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Khaled Sufian | 13 | 0 | 0 | 0 | 0 | 0 | 13
Grand Total | 91 | 51 | 27 | 41 | 28 | 63 | 301

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 2 | 2 | 0 | 0 | 1 | 7 | 12
Rayan Suliman | 1 | 1 | 0 | 0 | 2 | 1 | 5
Naji Shabanh | 0 | 0 | 1 | 0 | 0 | 3 | 4
Doaa Almutawa | 7 | 1 | 2 | 1 | 0 | 5 | 16
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali Ibraheem | 0 | 0 | 0 | 0 | 1 | 0 | 1
Ali hazzaa | 0 | 1 | 0 | 0 | 1 | 0 | 2
Malek Hosan | 2 | 0 | 1 | 0 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Asma Alotaibi | 2 | 0 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 15 | 6 | 4 | 1 | 5 | 17 | 48

Please feel free to reach out for any further clarifications.