Subject: Daily performance summary for LiveSalesman team for Feb 27th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Feb 2022 09:01:19 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 27th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Raghwendra Pratap Singh | 0 | 0 | 31 | 0 | 1 | 32
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 5 | 34 | 0 | 0 | 39
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 11 | 0 | 0 | 0 | 0 | 11
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 1 | 0 | 5 | 0 | 3 | 9
Hasan Nour | 5 | 0 | 0 | 0 | 0 | 5
Mohammed Ali | 12 | 1 | 4 | 0 | 9 | 26
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 25 | 0 | 0 | 28
Ahmed Omer | 0 | 5 | 40 | 0 | 0 | 45
Aws Adra | 0 | 6 | 72 | 0 | 0 | 78
Waseem Ahemad . Khan | 0 | 3 | 17 | 0 | 3 | 23
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 32 | 20 | 228 | 0 | 16 | 296

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 19
| Delivery Related | Delivery Status | 7
| | Missing items\parts | 1
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 4
| | Complaint within Warranty | 2
| Refunds and Cancelations | Return Request Initiation | 1
Customer Services Total | | | 35
No Answer | No Answer | No Answer | 1
No Answer Total | | | 1
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 4
| | Payment Methods | 1
| | Store Location | 3
| Policy Related | Delivery Cost | 1
| Product Related | Product Specification | 27
PreSales Total | | | 37
Grand Total | | | 73

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 5 | 0 | 0 | 0 | 1 | 2 | 8
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 3 | 0 | 0 | 0 | 0 | 1 | 4
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 10 | 0 | 0 | 0 | 1 | 4 | 15

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 4 | 3 | 0 | 0 | 15 | 22
Alhamzi Mohammed | 5 | 0 | 4 | 2 | 4 | 5 | 20
Waseem Ahemad . Khan | 7 | 1 | 2 | 2 | 3 | 16 | 31
Abu Sufian | 1 | 2 | 8 | 1 | 5 | 11 | 28
Ahmed Omer | 8 | 9 | 2 | 3 | 0 | 9 | 31
Mohammed Ali | 2 | 1 | 1 | 0 | 1 | 15 | 20
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 3 | 0 | 0 | 2 | 7
Raghwendra Pratap Singh | 2 | 1 | 0 | 1 | 1 | 0 | 5
Jok Kuol | 0 | 0 | 0 | 2 | 0 | 0 | 2
Aws Adra | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 31 | 20 | 23 | 11 | 14 | 74 | 173

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 5 | 1 | 1 | 1 | 1 | 13 | 22
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 2 | 2
Waseem Ahemad . Khan | 3 | 0 | 3 | 0 | 1 | 5 | 12
Jok Kuol | 3 | 2 | 2 | 0 | 1 | 6 | 14
Ahmed Omer | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ankit Kumar | 1 | 2 | 0 | 0 | 0 | 2 | 5
Raghwendra Pratap Singh | 5 | 0 | 0 | 0 | 0 | 1 | 6
Alhamzi Mohammed | 1 | 0 | 1 | 1 | 0 | 2 | 5
Murtaza Kutiyanawala | 0 | 0 | 3 | 0 | 1 | 2 | 6
Anslem Misquitta | 0 | 2 | 0 | 0 | 0 | 0 | 2
Grand Total | 18 | 7 | 10 | 2 | 4 | 35 | 76

Please feel free to reach out for any further clarifications.