Subject: Daily performance summary for LiveSalesman team for Feb 26th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Feb 2022 09:05:16 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 26th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 1 | 59 | 6 | 66
Abdallah Ahemad | 0 | 0 | 26 | 4 | 30
Jok Kuol | 0 | 1 | 0 | 0 | 1
Ali hazzaa | 0 | 2 | 6 | 2 | 10
Doaa Almutawa | 0 | 8 | 23 | 6 | 37
Asma Alotaibi | 0 | 3 | 60 | 3 | 66
Malek Hosan | 0 | 0 | 0 | 0 | 0
Ahmed Omer | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 1
Amir Aziz | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 3 | 39 | 1 | 43
Hasan Nour | 0 | 4 | 0 | 0 | 4
Mohad Kmali | 0 | 2 | 13 | 3 | 18
Abdullah Abuthnain | 0 | 0 | 63 | 10 | 73
Grand Total | 0 | 24 | 289 | 36 | 349

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 6
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 15
| | Delayed Delivery (Furniture) | 2
| | Delivery Status | 21
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 9
| Refunds and Cancelations | Cancelation | 5
| | Delay collection | 1
| | Refund for Other reason | 3
| | Return Request Initiation | 1
Customer Services Total | | | 65
No Answer | (blank) | (blank) | 3
| No Answer | (blank) | 1
| | No Answer | 3
No Answer Total | | | 7
PreSales | Other Enquiry | Offers | 22
| | Payment Methods | 1
| | Store Availability | 2
| | Store Location | 2
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 7
| | Delivery Time | 4
| Product Related | Product Specification | 32
PreSales Total | | | 71
Grand Total | | | 143

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 0 | 1
Grand Total | 0 | 0 | 0 | 0 | 1 | 1 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 12 | 13 | 6 | 16 | 9 | 28 | 84
Rayan Suliman | 2 | 8 | 6 | 7 | 8 | 9 | 40
Naji Shabanh | 0 | 1 | 2 | 5 | 1 | 10 | 19
Doaa Almutawa | 11 | 15 | 5 | 3 | 2 | 5 | 41
Ali hazzaa | 2 | 1 | 1 | 4 | 3 | 2 | 13
Ali Ibraheem | 1 | 0 | 0 | 0 | 0 | 2 | 3
Mohad Kmali | 5 | 2 | 0 | 1 | 1 | 1 | 10
Asma Alotaibi | 2 | 1 | 0 | 2 | 0 | 2 | 7
Jaber Almarri | 2 | 1 | 0 | 1 | 1 | 0 | 5
Abdullah Abuthnain | 11 | 0 | 2 | 0 | 0 | 0 | 13
Faisal Abdullah | 0 | 2 | 3 | 0 | 0 | 0 | 5
Abdallah Ahemad | 9 | 1 | 0 | 0 | 0 | 0 | 10
! Hassan Saeed | 0 | 2 | 0 | 0 | 0 | 0 | 2
Malek Hosan | 8 | 1 | 0 | 0 | 0 | 0 | 9
Mohiuddin Lsm | 7 | 0 | 0 | 0 | 0 | 0 | 7
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 73 | 48 | 25 | 39 | 25 | 59 | 269

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 2 | 1 | 0 | 0 | 1 | 6 | 10
Rayan Suliman | 1 | 1 | 0 | 1 | 1 | 1 | 5
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 4 | 4
Doaa Almutawa | 11 | 2 | 1 | 1 | 0 | 5 | 20
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali Ibraheem | 2 | 0 | 0 | 0 | 1 | 0 | 3
Ali hazzaa | 0 | 1 | 0 | 1 | 0 | 0 | 2
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 0 | 0 | 0 | 2
Asma Alotaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 18 | 6 | 2 | 3 | 3 | 17 | 49

Please feel free to reach out for any further clarifications.