Subject: Daily performance summary for LiveSalesman team for Feb 26th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Feb 2022 09:01:17 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 26th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Raghwendra Pratap Singh | 0 | 3 | 53 | 0 | 12 | 68
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 1 | 1 | 16 | 0 | 5 | 23
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 5 | 0 | 0 | 0 | 0 | 5
Ahmed Omer | 0 | 2 | 59 | 0 | 0 | 61
Aws Adra | 0 | 11 | 67 | 0 | 0 | 78
Mohammed Ali | 0 | 3 | 10 | 0 | 3 | 16
Waseem Ahemad . Khan | 0 | 4 | 26 | 0 | 2 | 32
Alhamzi Mohammed | 0 | 0 | 6 | 0 | 0 | 6
Amir Aziz | 0 | 0 | 0 | 6 | 0 | 6
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 6 | 24 | 237 | 6 | 22 | 295

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 23
| Delivery Related | (blank) | 1
| | Damage during delivery | 1
| | Day of Delivery - Status | 1
| | Delivery Status | 13
| | Fresh fixing pending | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 1
Customer Services Total | | | 48
PreSales | (blank) | (blank) | 8
| Other Enquiry | (blank) | 2
| | Offers | 1
| | Promo Code | 1
| | Store Availability | 9
| | Store Location | 1
| | Using Shukran Points | 1
| Product Related | Pricing | 1
| | Product Specification | 6
PreSales Total | | | 30
Grand Total | | | 78

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 1 | 2 | 0 | 2 | 1 | 6
Syed Ataullah | 0 | 0 | 1 | 0 | 0 | 1 | 2
Jok Kuol | 2 | 3 | 0 | 0 | 1 | 0 | 6
Mohammed Ali | 0 | 1 | 0 | 1 | 0 | 0 | 2
Amir Aziz | 2 | 1 | 1 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 8 | 4 | 3 | 0 | 0 | 0 | 15
Grand Total | 12 | 10 | 7 | 1 | 3 | 2 | 35

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 1 | 6 | 1 | 0 | 1 | 15 | 24
Alhamzi Mohammed | 1 | 1 | 4 | 3 | 3 | 5 | 17
Waseem Ahemad . Khan | 7 | 1 | 3 | 2 | 3 | 15 | 31
Abu Sufian | 3 | 6 | 4 | 3 | 5 | 11 | 32
Ahmed Omer | 9 | 5 | 1 | 2 | 1 | 9 | 27
Mohammed Ali | 1 | 1 | 1 | 0 | 1 | 17 | 21
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 1 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 3 | 1 | 0 | 0 | 2 | 7
Jok Kuol | 0 | 0 | 0 | 2 | 0 | 1 | 3
Raghwendra Pratap Singh | 3 | 0 | 0 | 2 | 0 | 0 | 5
Aws Adra | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 30 | 24 | 15 | 14 | 14 | 76 | 173

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 2 | 2 | 0 | 1 | 13 | 19
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 2 | 2
Waseem Ahemad . Khan | 2 | 2 | 0 | 0 | 1 | 5 | 10
Jok Kuol | 6 | 1 | 1 | 1 | 1 | 6 | 16
Ahmed Omer | 0 | 0 | 0 | 1 | 0 | 2 | 3
Ankit Kumar | 0 | 1 | 0 | 0 | 0 | 2 | 3
Raghwendra Pratap Singh | 5 | 0 | 0 | 0 | 0 | 1 | 6
Alhamzi Mohammed | 1 | 2 | 0 | 1 | 0 | 2 | 6
Murtaza Kutiyanawala | 0 | 3 | 0 | 0 | 1 | 2 | 6
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 1 | 0 | 0 | 3
Anslem Misquitta | 0 | 2 | 0 | 0 | 0 | 0 | 2
Grand Total | 16 | 14 | 3 | 4 | 4 | 35 | 76

Please feel free to reach out for any further clarifications.