Subject: Daily Report - From 22 Feb till 25 Feb 2022
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Cc: ashish dabral <[email-masked]>
Date: Sat, 26 Feb 2022 05:00:23 -0700 (MST)

Hi All, 

PFB the daily report for last four days. 

22-25 Feb 2022 																											
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Josie Lau 	0 	16 	33 	49 	225 	97 	82 	57 	41 	6 	0:00:12 	370 	00:39:53 	05:07:00 	00:35:14 	00:02:08 	02:13:54 	08:38:09 	P 	4.18 	17 	414 	16 	398 	0 	0 	0 
Bharat Bhattacharya 	0 	7 	38 	45 	170 	57 	26 	55 	4 	5 	0:00:22 	256 	00:48:28 	05:23:17 	01:37:22 	00:00:00 	01:46:40 	09:35:47 	P 	3.96 	27 
Shivangi Bhattacharya 	0 	3 	35 	38 	200 	53 	23 	48 	12 	8 	0:00:13 	279 	00:18:32 	06:47:33 	01:14:24 	00:05:38 	00:35:44 	09:01:51 	P 	3.29 	17 
Grace Boussi 	0 	10 	39 	49 	175 	49 	38 	43 	6 	5 	0:00:14 	261 	00:33:51 	05:40:48 	01:17:41 	00:00:00 	01:29:22 	09:01:42 	P 	4.60 	15 
Denisa Magda 	0 	19 	21 	40 	80 	23 	14 	18 	13 			112 	00:24:38 	03:13:36 	00:08:13 	00:08:50 	00:47:48 	04:43:05 	P 	4.08 	12 
Ismael Zakaria 	0 	10 	29 	39 	126 	51 	31 	35 	9 	7 	0:00:12 	199 	00:37:29 	05:26:11 	01:44:08 	00:00:00 	01:04:40 	08:52:28 	P 	4.55 	11 
Rosette Modiri 	0 	15 	32 	47 	143 	45 	33 	33 	12 	5 	0:00:24 	214 	00:07:52 	06:14:56 	01:38:35 	00:00:00 	01:00:09 	09:01:32 	P 	4.46 	13 
Adelina Paula Bartes 	0 	11 	34 	45 	130 	37 	17 	46 	19 	5 	0:00:17 	198 	00:40:08 	05:50:58 	01:36:51 	00:00:39 	01:08:09 	09:16:45 	P 	4.00 	28 
Sebastian Coldea 	0 	7 	39 	46 	126 	35 	22 	26 	22 	2 	0:00:18 	176 	00:22:54 	05:46:54 	02:00:42 	00:00:00 	00:40:39 	08:51:09 	P 	4.11 	18 
Sven Thiele 	0 	16 	28 	44 	106 	37 	31 	30 	9 	1 	0:00:03 	168 	00:26:29 	04:44:30 	02:55:37 	00:00:00 	01:24:16 	09:30:52 	P 	3.93 	29 
Ritesh Kumar 	0 	1 	39 	40 	177 	21 	10 	51 	39 	2 	0:00:23 	240 	00:38:37 	06:32:31 	02:01:35 	00:00:00 	00:52:10 	10:04:53 	P 	3.44 	9 
AJ Hurry 	0 	1 	37 	38 	166 	40 	17 	43 	0 	6 	0:00:11 	232 	01:06:34 	06:25:14 	02:01:31 	00:00:00 	00:26:53 	10:00:12 	P 	4.50 	20 
Bharat Bhushan 	0 	8 	30 	38 	149 	31 	16 	23 	51 	5 	0:00:28 	193 	00:15:15 	06:47:07 	00:52:51 	00:00:00 	01:36:11 	09:31:24 	P 	4.13 	16 
Pravesh Singh 	0 	0 	18 	18 	91 	62 	18 	30 	4 	9 	0:00:18 	148 	00:14:26 	06:21:46 	01:51:01 	00:00:00 	00:42:07 	09:09:20 	P 	4.53 	15 
Aparna Jain 	1 	6 	266 	273 	368 	356 	0 	15 	4 			383 	00:00:46 	00:00:00 	05:34:32 	00:00:00 	00:04:40 	05:39:58 	P 	4.44 	99 
Daniele Castiglioni 	12 	48 	232 	292 	247 	179 	0 	2 	0 			249 	00:00:48 	00:00:00 	02:10:15 	00:00:00 	00:04:45 	02:15:48 	P 	4.42 	64 

Regards, 
Pritish Nandi