Subject: Daily performance summary for LiveSalesman team for Feb 25th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Feb 2022 09:05:15 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 25th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 2 | 50 | 1 | 53
Abdallah Ahemad | 0 | 0 | 44 | 5 | 49
Jok Kuol | 0 | 1 | 0 | 0 | 1
Ali hazzaa | 0 | 1 | 9 | 0 | 10
Malek Hosan | 0 | 0 | 0 | 4 | 4
Doaa Almutawa | 0 | 6 | 14 | 5 | 25
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ahmed Omer | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 2 | 3 | 2 | 7
Rayan Suliman | 0 | 1 | 9 | 1 | 11
Abdullah Abuthnain | 0 | 0 | 41 | 5 | 46
Jaber Almarri | 0 | 0 | 44 | 4 | 48
Mohad Kmali | 0 | 0 | 9 | 2 | 11
Grand Total | 0 | 13 | 223 | 29 | 265

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | (blank) | 4
| | Damage during delivery | 1
| | Day of Delivery - Status | 5
| | Delayed Delivery (Furniture) | 4
| | Delivery Status | 12
| | Missing items\parts | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 4
Customer Services Total | | | 33
PreSales | Other Enquiry | (blank) | 1
| | Offers | 20
| | Payment Methods | 3
| | Store Availability | 1
| | Store Location | 3
| | Using Shukran Points | 1
| | Website/App Issues | 2
| Policy Related | Delivery Time | 3
| Product Related | (blank) | 5
| | Product Specification | 23
PreSales Total | | | 62
Grand Total | | | 95

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 0 | 0 | 0 | 0 | 0 | 1 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 16 | 15 | 4 | 12 | 8 | 28 | 83
Rayan Suliman | 9 | 3 | 4 | 7 | 10 | 9 | 42
Naji Shabanh | 1 | 3 | 2 | 6 | 4 | 12 | 28
Malek Hosan | 10 | 0 | 0 | 0 | 0 | 1 | 11
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 3 | 3
Mohad Kmali | 3 | 1 | 0 | 1 | 1 | 2 | 8
Doaa Almutawa | 20 | 4 | 4 | 1 | 1 | 3 | 33
Ali hazzaa | 2 | 0 | 6 | 1 | 1 | 1 | 11
Asma Alotaibi | 1 | 0 | 2 | 0 | 0 | 2 | 5
Mohiuddin Lsm | 2 | 0 | 1 | 0 | 1 | 0 | 4
Jaber Almarri | 5 | 0 | 0 | 2 | 0 | 0 | 7
Abdullah Abuthnain | 4 | 1 | 1 | 0 | 0 | 0 | 6
Faisal Abdullah | 0 | 2 | 3 | 0 | 0 | 0 | 5
Abdallah Ahemad | 9 | 2 | 0 | 0 | 0 | 0 | 11
! Hassan Saeed | 0 | 2 | 0 | 0 | 0 | 0 | 2
Grand Total | 82 | 33 | 27 | 30 | 26 | 61 | 259

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 5 | 0 | 0 | 0 | 1 | 9 | 15
Rayan Suliman | 5 | 0 | 0 | 1 | 1 | 1 | 8
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 6 | 6
Doaa Almutawa | 8 | 3 | 0 | 1 | 2 | 2 | 16
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 0 | 0 | 0 | 1 | 0 | 0 | 1
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
! Hassan Saeed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 23 | 4 | 0 | 3 | 4 | 19 | 53

Please feel free to reach out for any further clarifications.