Subject: Daily performance summary for LiveSalesman team for Feb 25th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Feb 2022 09:01:16 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 25th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 1 | 0 | 1 | 5
Raghwendra Pratap Singh | 0 | 0 | 49 | 0 | 1 | 50
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 2 | 0 | 8 | 0 | 9 | 19
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 16 | 0 | 0 | 0 | 0 | 16
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 3 | 0 | 0 | 11 | 0 | 14
Abu Sufian | 0 | 4 | 42 | 0 | 0 | 46
Ahmed Omer | 0 | 5 | 30 | 0 | 0 | 35
Alhamzi Mohammed | 0 | 1 | 11 | 0 | 6 | 18
Waseem Ahemad . Khan | 0 | 1 | 1 | 0 | 5 | 7
Ankit Kumar | 0 | 0 | 3 | 0 | 0 | 3
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 24 | 11 | 145 | 11 | 22 | 213

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 3
| Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 1
| | Delivery Status | 12
| Product Complaint | Complaint within Warranty | 2
| Refunds and Cancelations | Return Request Initiation | 2
Customer Services Total | | | 22
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 4
| | Offers | 3
| | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 6
| | Store Location | 2
| Policy Related | Delivery Cost | 1
| | Delivery Time | 2
| Product Related | (blank) | 3
| | Product Specification | 44
PreSales Total | | | 68
Grand Total | | | 91

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 2 | 1 | 1 | 1 | 1 | 6
Syed Ataullah | 0 | 0 | 1 | 0 | 0 | 1 | 2
Jok Kuol | 2 | 3 | 0 | 0 | 1 | 0 | 6
Mohammed Ali | 1 | 0 | 1 | 0 | 0 | 0 | 2
Amir Aziz | 4 | 1 | 0 | 0 | 0 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 12 | 3 | 0 | 0 | 0 | 0 | 15
Grand Total | 19 | 9 | 3 | 1 | 2 | 2 | 36

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 5 | 3 | 0 | 1 | 0 | 16 | 25
Alhamzi Mohammed | 1 | 4 | 2 | 4 | 2 | 6 | 19
Waseem Ahemad . Khan | 3 | 3 | 3 | 0 | 4 | 14 | 27
Abu Sufian | 5 | 9 | 1 | 4 | 6 | 9 | 34
Ahmed Omer | 8 | 2 | 1 | 2 | 4 | 5 | 22
Mohammed Ali | 0 | 1 | 0 | 1 | 1 | 17 | 20
Jok Kuol | 1 | 0 | 0 | 2 | 0 | 2 | 5
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 1 | 2
Mosab Mohammed Abdalla Nasreldin | 2 | 2 | 0 | 0 | 2 | 1 | 7
Raghwendra Pratap Singh | 1 | 0 | 0 | 2 | 0 | 0 | 3
Grand Total | 26 | 25 | 7 | 16 | 19 | 71 | 164

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 2 | 2 | 1 | 0 | 3 | 10 | 18
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 2 | 2
Waseem Ahemad . Khan | 1 | 2 | 0 | 1 | 2 | 4 | 10
Jok Kuol | 6 | 1 | 0 | 2 | 0 | 6 | 15
Ahmed Omer | 0 | 0 | 0 | 1 | 0 | 2 | 3
Ankit Kumar | 3 | 0 | 0 | 0 | 0 | 2 | 5
Raghwendra Pratap Singh | 1 | 0 | 0 | 0 | 0 | 1 | 2
Alhamzi Mohammed | 1 | 2 | 0 | 1 | 0 | 2 | 6
Murtaza Kutiyanawala | 0 | 3 | 1 | 1 | 0 | 2 | 7
Mosab Mohammed Abdalla Nasreldin | 2 | 1 | 0 | 1 | 0 | 0 | 4
Anslem Misquitta | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 18 | 11 | 2 | 7 | 5 | 31 | 74

Please feel free to reach out for any further clarifications.