Subject: New Reply Received - Re: No sound after update
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 25 Feb 2022 22:49:53 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Re: No sound after update  Ticket comment <div dir="ltr">
<div></div>
<div>
<div dir="ltr">Julie,</div>
<div dir="ltr">
<br>
</div>
<div dir="ltr">The connection is good. We used the same as before the update, before the update it works. So thats not the fould i think. I can check for sure, with information you need about the AV Equipment?</div>
<div dir="ltr">
<br>
</div>
<div dir="ltr">Maybe you have have any other suggestions?</div>
<div dir="ltr">
<br>
</div>
<div dir="ltr">Dirjan,</div>
</div>
<div id="ms-outlook-mobile-signature">
<div>
<br>
</div>
<a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook voor iOS</a> downloaden
<div id="mail-editor-reference-message-container" class="ms-outlook-mobile-reference-message">
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font><b></b></font></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>Van: Les Mills International &lt;[email-masked]&gt;<br>
<b>Verzonden:</b> vrijdag, februari 18, 2022 7:05 PM<br>
<b>Aan:</b> [email-masked]<br>
<b>Onderwerp:</b> Re: Re: No sound after update
</div>
<div> </div>

<div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif; font-size:13px">
<div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif; font-size:13px">
<div dir="ltr">Hi Dirjan,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Sorry to hear you are experiencing issues. This sounds like you have a problem with your EDID - are you using the correct AV equipment? </div>
<div dir="ltr">​</div>
<div dir="ltr">Thanks, </div>
<div dir="ltr">Julie<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5250" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5250</a>
</div>
<div dir="ltr">
<div>
<br>
</div>
</div>
<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Thu, 17 Feb at 9:51 PM <span class="separator">
, Dirjan Bouma &lt;[email-masked]&gt; wrote:
<div dir="ltr">
<div></div>
<div>
<div dir="ltr">
<span style="font-family:Calibri,sans-serif; font-size:11pt">Hello Pritish,</span><br>
</div>
</div>
<div dir="ltr"><span style="font-family:Calibri,sans-serif; font-size:11pt"><br>
</span></div>
<div dir="ltr">
<span style="font-family:Calibri,sans-serif; font-size:11pt">The only thing whats going wrong in the app is there is NO</span><span style="font-family:Calibri,sans-serif; font-size:11pt"> sound on the soundbox and beamer when we start a groupslesson.
 The screen is fully the same as normal, so a screenshot will not help i think.</span>
</div>
<div dir="ltr"><span style="font-family:Calibri,sans-serif; font-size:11pt"><br>
</span></div>
<div dir="ltr"><span style="font-family:Calibri,sans-serif; font-size:11pt">If i open Youtube of a other sound app. The soundbox and beamer working well. So thats the strange thing i tink. </span></div>
<div dir="ltr"><span style="font-family:Calibri,sans-serif; font-size:11pt"><br>
</span></div>
<div dir="ltr"><span style="font-family:Calibri,sans-serif; font-size:11pt">Kind Regards,</span></div>
<div dir="ltr"><span style="font-family:Calibri,sans-serif; font-size:11pt">Dirjan</span></div>
<div dir="ltr"><span style="font-family:Calibri,sans-serif; font-size:11pt"><br>
</span></div>
<div id="ms-outlook-mobile-signature">
<div id="mail-editor-reference-message-container" class="ms-outlook-mobile-reference-message">
<div class="WordSection1">
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style=""><br>
</span>
</div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style=""><br>
</span>
</div>
<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<b>Van:</b> Les Mills International &lt;[email-masked]&gt; <br>
<b>Verzonden:</b> maandag 14 februari 2022 12:25<br>
<b>Aan:</b> Jeanine Schulenklopper &lt;[email-masked]&gt;<br>
<b>CC:</b> [email-masked]<br>
<b>Onderwerp:</b> Re: No sound after update</div>
</div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
 </div>
<div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Hi Dirjan,</span>
</div>
</div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>​</span> </div>
</div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>I hope you are doing well.</span>
</div>
</div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>​</span> </div>
</div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>My name is Pritish from the Les Mills Virtual App support team. Could you please advise exactly what is the issue and also if you could send us a picture or screenshot for the issue that will
 be helpful?</span> </div>
</div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>​</span> </div>
</div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Looking forward to your reply soon.</span>
</div>
</div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>​</span> </div>
</div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Kind Regards,</span>
</div>
</div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Pritish<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5214" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5214</a></span> </div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'> </span> </div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt; margin-bottom:5.0pt">
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>On Tue, 15 Feb at 12:10 AM
<span class="separator">, Jeanine Schulenklopper &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Goodmorning,</span>
</div>
</div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'> </span> </div>
</div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span lang="EN-GB" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Just spoke tot the club owner and they still have the same issue.</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span lang="EN-GB" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>They run a dianostic tool and there were no issues.</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span lang="EN-GB" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Can you please try to help him? His name is Dirjan and i’ll put his mailadress in this mail.</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'> </span> </div>
</div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span lang="EN-GB" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Thnks in advance.</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'> </span> </div>
</div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span lang="EN-GB" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Kind Regards,</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'> </span> </div>
</div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span lang="EN-GB" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Jeanine</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'> </span> </div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt; margin-bottom:5.0pt">
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Van: Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Verzonden:</b> donderdag 10 februari 2022 19:41<br>
<b>Aan:</b> Jeanine Schulenklopper &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Onderwerp:</b> Re: No sound after update</span> </div>
</div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'> </span> </div>
</div>
<div>
<div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica Neue",serif'>Hi Jeanine,</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica Neue",serif'>​</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica Neue",serif'>​Are there any additional questions?</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica Neue",serif'>​</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica Neue",serif'>Thanks!<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5214" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5214</a></span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'> </span> </div>
</div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt; margin-bottom:5.0pt">
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica Neue",serif'>On Wed, 9 Feb at 4:45 AM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica Neue",serif'>Hi Jeanine,</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica Neue",serif'>​</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica Neue",serif'>Let's have them run a diagnostics test to be sure everything is working correctly. </span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica Neue",serif'>​</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica Neue",serif'>Please bring the iPad back online and follow the below steps to re-establish a connection with the Scheduler and detect any issues.</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'> </span> </div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica Neue",serif'>Tap the padlock to the top right of the App</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica Neue",serif'>Enter your admin code</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica Neue",serif'>Navigate to SETTINGS &gt; Version &gt; Run diagnostics 
</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'> </span> </div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica Neue",serif'>Please let us know if the diagnostics test detects any errors and what those errors are.</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'> </span> </div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica Neue",serif'>Unfortunately, in the event of an AV issue, we cannot support since this Help Desk only supports the App, the content on the App, and the Scheduler. I would suggest having the partner reach
 out to their AV Installer to assist with their equipment. </span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'> </span> </div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica Neue",serif'>Many thanks,</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica Neue",serif'>Julie</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica Neue",serif'><br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5214" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5214</a> </span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'> </span> </div>
</div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt; margin-bottom:5.0pt">
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica Neue",serif'>On Wed, 9 Feb at 2:38 AM
<span class="separator">, Jeanine Schulenklopper &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica Neue",serif'>Hi Team Virtual,</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica Neue",serif'> </span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span lang="EN-GB" style='font-size:10.0pt; font-family:"Helvetica Neue",serif'>I got a call from Fitconcept in Grou. They miss sound after an update.</span><span lang="EN-GB" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>
</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span lang="EN-GB" style='font-size:10.0pt; font-family:"Helvetica Neue",serif'>They already removed and uploaded the virtual app again.</span><span lang="EN-GB" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>
</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span lang="EN-GB" style='font-size:10.0pt; font-family:"Helvetica Neue",serif'>Other devices work with sound on their screen.</span><span lang="EN-GB" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>
</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span lang="EN-GB" style='font-size:10.0pt; font-family:"Helvetica Neue",serif'>What other tips could I give them.</span><span lang="EN-GB" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>
</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica Neue",serif'> </span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica Neue",serif'> </span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica Neue",serif'>Virtual account;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica Neue",serif'> </span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica Neue",serif'>Regards,</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica Neue",serif'> </span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica Neue",serif'>Jeanine</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica Neue",serif'> </span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica Neue",serif'> </span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica Neue",serif'> </span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="480" style="width:360.0pt">
<tbody>
<tr>
<td width="334" style="width:250.5pt; padding:0cm 0cm 15.0pt 0cm">
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style="color:black">Met vriendelijke groet,<br>
<br>
<b>Jeanine Schulenklopper</b></span><span style="font-size:10.0pt; color:black"><br>
</span><span style="color:black">Team Club Performance<br>
</span><span style="font-size:10.0pt; color:black"><br>
</span><a href="https://www.lesmills.com/nl/" title='"" ' rel="noreferrer"><span style="font-size:10.0pt; text-decoration:none"><img width="159" height="21" id="_x0000_i1030" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTY5NzUwMTksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.qIMTaObHbCgUjsDv2tguj3zSxz06-Kcq7hkv19xK8oE" style="width:1.6547in; height:.2202in"></span></a><span style="font-size:10.0pt; color:black"><br>
<br>
</span><span style="color:black">Elzenweg 37<br>
5144 MB Waalwijk<br>
T: +31 (0)416 34 97 25  <br>
</span><span style="font-size:10.0pt; color:#0069B4"><a href="http://www.lesmills.nl" rel="noreferrer"><span style="font-size:11.0pt; color:black">www.lesmills.nl</span></a></span><span style="color:black"> </span>
</div>
</div>
</div>
</td>
<td width="146" style="width:109.5pt; padding:0cm 0cm 15.0pt 0cm">
<div class="MsoNormal" align="right" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif; text-align:right">
<a href="https://www.facebook.com/LesMillsNetherlandsBelgium" title='"Facebook" ' rel="noreferrer"><span style="font-size:10.0pt; text-decoration:none"><img width="18" height="18" id="_x0000_i1029" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTY5NzUwMjAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.fbf7cDjiIzW2GMzVMlRy2G5YRDNqIZsqMWECUTdK-YI" style="width:.1904in; height:.1904in"></span></a><span style="font-size:10.0pt"> </span><a href="https://www.linkedin.com/company/hdd-group/" title='"" ' rel="noreferrer"><span style="font-size:10.0pt; text-decoration:none"><img width="18" height="18" id="_x0000_i1028" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTY5NzUwMjEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.SywHQSbfCoueFGS3FEbGrc8MmF8gsljucx2SHuvhix0" style="width:.1904in; height:.1904in"></span></a><span style="font-size:10.0pt"> </span><a href="https://www.instagram.com/lesmillsnlbe/" title='"Instagram" ' rel="noreferrer"><span style="font-size:10.0pt; text-decoration:none"><img width="18" height="18" id="_x0000_i1027" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTY5NzUwMjIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Th8T6MEph48MdRQOz-1pXfWbr2rlsq9GZkCauVYcSMo" style="width:.1904in; height:.1904in"></span></a>
</div>
</td>
</tr>
<tr>
<td width="480" colspan="2" style="width:360.0pt; padding:0cm 0cm 15.0pt 0cm">
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<a href="https://www.lesmills.com/nl/" title='"" ' rel="noreferrer"><span style="font-size:10.0pt; text-decoration:none"><img width="480" height="120" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTY5NzUwMjMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.13p0NaAGRSB_JIfr84bodWjEFwbIC2pqcJeM8klYcl4" style="width:5.0in; height:1.25in"></span></a>
</div>
</div>
</div>
</td>
</tr>
<tr>
<td width="480" colspan="2" style="width:360.0pt; padding:0cm 0cm 0cm 0cm">
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style="font-size:8.0pt; color:#9B9B9B"><img width="210" height="23" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTY5NzUwMjQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.b7JVwB2zo_HxTrPeMMj4rh9sWrOoXsuiLCPp2BVk3ug" style="width:2.1845in; height:.238in"></span>
</div>
</div>
</div>
</td>
</tr>
</tbody>
</table>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica Neue",serif'> </span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica Neue",serif'> </span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
</div>
</blockquote>
</div>
</div>
</blockquote>
</div>
</div>
</div>
</blockquote>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
</div>
</div>
</div>
</div>
</div>
</div>
</span>
</blockquote>
</div>
</div>

</div>

</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5250