Subject: Tech Support Candidate - Shivani Gandhi
From: Shivani Gandhi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Feb 2022 09:10:48 -0500

| | Tech Support Test

Name | Shivani Gandhi
E-mail | [email-masked]
Phone Number | (91) 7527822812
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Pathankot
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I have to try to open website on another browser if it's open, then I go to previous browser setting and check all the setting of that browser
Secondly if both browser don't open website then go to start menu ,then setting, then check network setting . And another and simple way is disconnect your wifi and leave it for few seconds and then reconnect with wifi and then try to open website.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly on your speaker Bluetooth, then on your mobile Bluetooth, then find your speaker Bluetooth on your mobile Bluetooth list , then pair your speaker bluetooth
What according to you makes you a good candidate for customer service or technical support job? | According to me that makes me me good candidate for customer service or technical support job is that if I am keeping customer happy, whether that means answering any questions they have or resolving issues with a positive attitude. Customer satisfaction is the top priority.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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