Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Shagufa Anam <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 25 Feb 2022 03:35:33 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: R75TCJR4W7 ( Harsh ): Chat was handled pretty well and as per process guidelines and expectations. answered all customer's queries/questions and gathered lead details to forward them to the travel expert team. 

Chat ID: R75TSL9C95 ( Jason ): Chat was handled well and as per customer's needs and preferences, answered his queries and gathered lead details for travel planners to communicate and plan a customized vacation. 

Chat ID: R76TVQAQN2 (Harsh ): Chat was handled absolutely well and as per process guidelines however should have mentioned " sorry to hear that you did not recd. callback from our team and we would escalate it with your details so that they could call you as soon as possible" and continue the chat as usual. 

No missed/abandoned chats 

Thanks and Regards 
Amit