Subject: Tech Support Candidate - Shivam Kumar
From: Shivam Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Feb 2022 02:47:03 -0500

| | Tech Support Test

Name | Shivam Kumar
E-mail | [email-masked]
Phone Number | (91) 7037756772
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bijnor
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | When I open website but website is not open than I refresh  the page and I call the customer service.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all  I open the button of speaker bluetooth and than I open phone bluetooth and search new device and search the bluetooth device and pair with speaker bluetooth and connect .
What according to you makes you a good candidate for customer service or technical support job? | Because I am very good in my student life I am passed first in my class so I give my 100% so I am good candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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