Subject: Daily performance summary for LiveSalesman team for Feb 24th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Feb 2022 09:01:17 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 24th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 12 | 1 | 12 | 0 | 2 | 27
Raghwendra Pratap Singh | 0 | 1 | 30 | 0 | 5 | 36
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 7 | 0 | 0 | 8 | 0 | 15
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 2 | 1 | 9 | 0 | 10 | 22
Jok Kuol | 1 | 5 | 18 | 0 | 2 | 26
Abu Sufian | 0 | 2 | 36 | 0 | 2 | 40
Ahmed Omer | 0 | 8 | 42 | 0 | 0 | 50
Waseem Ahemad . Khan | 0 | 3 | 18 | 0 | 6 | 27
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 22 | 21 | 165 | 8 | 28 | 244

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 20
| Delivery Related | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 15
| | Reschedule Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 3
| Refunds and Cancelations | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 46
Mattress Related | Post-Sales | Warranty | 1
Mattress Related Total | | | 1
No Answer Total | | | 2
No Answer | No Answer | No Answer | 2
PreSales | (blank) | (blank) | 11
| Other Enquiry | Offers | 3
| | Store Availability | 8
| Product Related | Pricing | 1
| | Product Specification | 50
PreSales Total | | | 73
Grand Total | | | 122

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 2 | 0 | 1 | 1 | 1 | 6
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 1 | 2
Jok Kuol | 4 | 0 | 0 | 0 | 1 | 0 | 5
Mohammed Ali | 1 | 0 | 1 | 0 | 0 | 0 | 2
Amir Aziz | 3 | 1 | 0 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 10 | 3 | 0 | 0 | 0 | 0 | 13
Grand Total | 19 | 7 | 1 | 1 | 2 | 2 | 32

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 8 | 1 | 0 | 1 | 2 | 14 | 26
Alhamzi Mohammed | 2 | 7 | 2 | 5 | 2 | 7 | 25
Waseem Ahemad . Khan | 3 | 3 | 3 | 1 | 3 | 13 | 26
Abu Sufian | 12 | 4 | 1 | 5 | 6 | 9 | 37
Ahmed Omer | 12 | 0 | 3 | 0 | 4 | 5 | 24
Mohammed Ali | 0 | 1 | 0 | 1 | 1 | 17 | 20
Jok Kuol | 4 | 0 | 0 | 3 | 0 | 2 | 9
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 1 | 2
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 0 | 0 | 2 | 1 | 7
Raghwendra Pratap Singh | 1 | 0 | 0 | 2 | 0 | 0 | 3
Grand Total | 45 | 17 | 10 | 18 | 20 | 69 | 179

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 1 | 0 | 1 | 5
Mohammed Ali | 6 | 2 | 0 | 0 | 2 | 10 | 20
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 2 | 2
Waseem Ahemad . Khan | 3 | 0 | 0 | 3 | 1 | 5 | 12
Jok Kuol | 1 | 0 | 0 | 2 | 0 | 6 | 9
Ahmed Omer | 0 | 0 | 0 | 1 | 0 | 2 | 3
Ankit Kumar | 4 | 0 | 0 | 0 | 0 | 2 | 6
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 1 | 0 | 0 | 1 | 0 | 2 | 4
Murtaza Kutiyanawala | 3 | 1 | 0 | 1 | 0 | 2 | 7
Anslem Misquitta | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 23 | 3 | 0 | 9 | 3 | 33 | 71

Please feel free to reach out for any further clarifications.