Subject: Re: Call Center Release - Amy Debroczy
From: Rona Galangi <[email-masked]>
To: Release Concierge <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, release <[email-masked]>
Date: Thu, 24 Feb 2022 13:28:44 -0700 (MST)

Hello, 

Yes, she agreed to it. 

Thanks, 

Rona Galangi 
LiveSalesman 

From: "Release Concierge" <[email-masked]> 
To: "Saurabh Dadu" <[email-masked]>, "release" <[email-masked]> 
Sent: Friday, February 25, 2022 3:47:30 AM 
Subject: Re: Call Center Release - Amy Debroczy 

Hi Hannah, 
In regards to Amy's cancellation, was she okay with the 50% charge? 

On Thu, Feb 24, 2022 at 2:36 PM Amy Debroczy < [ mailto:[email-masked] | [email-masked] ] > wrote: 

	

	

	
		Release Wellness - Call Center Contact Form 

	
		Customer's Name 	Amy Debroczy 
Customer's Phone Number 	(508) 439-9220 
Customers E-Mail Address 	[ mailto:[email-masked] | [email-masked] ] 
Message 	Hi, 

This is Hannah. Just an additional to Amy's cancellation request, I also informed her with regards to our 24hr cancellation policy. Thus, we'll charge her 50% of the service. 
Date of Appointment 	02-24-2022 
Time of Appointment 	03:45 PM 
Agent's Name 	Hannah