Subject: Tech Support Candidate - Vipan Kumar
From: Vipan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Feb 2022 07:15:44 -0500

| | Tech Support Test

Name | Vipan Kumar
E-mail | [email-masked]
Phone Number | (091) 6005391731
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Panji, Goa
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Orange business services | Support staff in EMS | 31 March 2022 | 21k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all just the internet connection is there or not.
2nd if the internet connection is there and still have this problem then just check the website is down or up.
If the website is showing up than just restart the PC after all these problems still website is not open thn we have contact with concerned department

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First switch on the Bluetooth on device and also turn on bluetooth of speaker and search the Bluetooth name in device and connect via paring with each other.

What according to you makes you a good candidate for customer service or technical support job?

There are follwoing things i.e Communication skill

Quick  response , We identified customer need and wants, keep always smiling , Well Dress  , given proper point to the point  answer ,  always work positive  , time management ,flexible ,organize work

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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