Subject: Tech Support Candidate - Ilma Mehraz
From: Ilma Mehraz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Feb 2022 06:15:36 -0500

| | Tech Support Test

Name | Ilma Mehraz
E-mail | [email-masked]
Phone Number | (91) 8954746723
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector-74
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Winpap Technology PVT.LMT | Delhi | | 15k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First verify the page link properly check any proxy
Pop window for allow the web page
Try with different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First on  Bluetooth of your Device.
Refresh and check "Available devices"
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | I look forward to contributing my skills and experiences to your organization if given the opportunity.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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