Subject: Tech Support Candidate - Saurabh Katheriya
From: Saurabh Katheriya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Feb 2022 05:42:41 -0500

| | Tech Support Test

Name | Saurabh Katheriya
E-mail | [email-masked]
Phone Number | (+91) 7988393765
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | GURGAON
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Acute Information PVT LTD | Desktop Suppoert Engineer L2 | N/A | 20000
Previous Employer 1 | Progressive infotech PVT LTD | Desktop Support Engineer | 30/6/2021 | 13750
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1st i have checked the Internet Connection in the Laptop, 2nd i have checked the error which can show the browser,like showing the the Site is not rechable etc, So will check the internet cannetivity.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I have goto setting- Blutooth setting and trun on the blutooth.then serach the speaker name then i have select the speaker name and pair it.then the speaker is connect in the Mobile.
What according to you makes you a good candidate for customer service or technical support job? | I decided to go into technical support because I live been fascinated by technology all my life, and I also love working with people. I want to use my technical know-how to directly solve issues customers are having. I want to be the person that makes life easier and more enjoyable for folks who’ve run into a problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |