Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Shagufa Anam <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 24 Feb 2022 03:31:00 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: R7GRSU15T1 ( Jason ): Please advise customers to go on the website and check the current travel updates for specific countries for instance Italy: 

Travelers from the USA and Canada who have received a Covid-19 booster may enter Italy. A negative PCR or Antigen test certificate * is required. * Testing rules 

Negative PCR test results are valid for 48 Hours from the time the test was taken. Negative Antigen test results are valid for 24 Hours from the time the test was taken Passenger Locator Form 

All passengers are required to fill in a [ https://app.euplf.eu/#/ | Passenger Locator Form ] before arrival. 

Chat ID: R7JSH5GVOD (Harsh ): Incomplete chat, customer left the chat without any response related to travel needs. 

Chat ID: R7LSDG3HLE ( Harsh ): Incomplete chat, seems customer was in hurry however he provided the lead generation details and locations that he was looking to travel so that call could be arranged by our advisors to discuss the details and plan a travel as per customer's needs. 

Chat ID: R7LSVJJ93B (Harsh ): Number of travellers details were already shared by customer on the initial response so there was no need to ask about it again and activities-related question was already asked earlier and customer advised about his preferences so no need to ask about it again. 

Chat ID: R7MSDMZEXM (Shagufa ): Incomplete chat, customer left the chat before answering. 

No missed/abandoned chats 

Thanks and Regards 
Amit