Subject: Daily performance summary for LiveSalesman team for Feb 23rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Feb 2022 09:05:36 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 23rd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 0 | 0 | 2
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 8 | 0 | 5 | 13
Abdallah Ahemad | 0 | 0 | 41 | 8 | 49
Jok Kuol | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 13 | 12 | 2 | 27
Amir Aziz | 1 | 0 | 0 | 0 | 1
Mohammed Ali | 0 | 2 | 0 | 0 | 2
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ahmed Omer | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 1
! Hassan Saeed | 0 | 2 | 0 | 0 | 2
Mohad Kmali | 0 | 1 | 25 | 12 | 38
Naji Shabanh | 0 | 3 | 13 | 4 | 20
Anslem Misquitta | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 54 | 4 | 58
Doaa Almutawa | 0 | 0 | 50 | 12 | 62
Faisal Abdullah | 0 | 0 | 37 | 6 | 43
Jaber Almarri | 0 | 0 | 28 | 8 | 36
Khaled Sufian | 0 | 0 | 3 | 5 | 8
Grand Total | 1 | 31 | 264 | 66 | 362

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 24
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 11
| | Delayed Delivery (Furniture) | 3
| | Delivery Status | 22
| Product Complaint | Complaint within Warranty | 1
| Refunds and Cancelations | Cancelation | 2
| | Refunds after Return | 1
Customer Services Total | | | 65
No Answer | No Answer | No Answer | 5
No Answer Total | | | 5
PreSales | Other Enquiry | Offers | 28
| | Store Location | 2
| | Using Shukran Points | 2
PreSales Total | | | 32
Grand Total | | | 102

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 0 | 0 | 0 | 0 | 0 | 1 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 12 | 2 | 4 | 4 | 6 | 18 | 46
Rayan Suliman | 7 | 8 | 4 | 12 | 6 | 11 | 48
Naji Shabanh | 15 | 6 | 10 | 9 | 8 | 13 | 61
Malek Hosan | 1 | 1 | 1 | 1 | 0 | 1 | 5
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 5 | 5
Mohad Kmali | 13 | 3 | 1 | 1 | 1 | 2 | 21
Khaled Sufian | 10 | 1 | 1 | 1 | 1 | 1 | 15
Doaa Almutawa | 11 | 2 | 0 | 1 | 1 | 2 | 17
Mohiuddin Lsm | 0 | 0 | 1 | 0 | 0 | 1 | 2
Asma Alotaibi | 5 | 5 | 0 | 1 | 2 | 0 | 13
Ali hazzaa | 5 | 8 | 4 | 5 | 1 | 0 | 23
Jaber Almarri | 10 | 0 | 0 | 3 | 0 | 0 | 13
Abdullah Abuthnain | 4 | 3 | 0 | 0 | 0 | 0 | 7
Faisal Abdullah | 9 | 5 | 0 | 0 | 0 | 0 | 14
Abdallah Ahemad | 12 | 0 | 0 | 0 | 0 | 0 | 12
! Hassan Saeed | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 120 | 44 | 26 | 38 | 26 | 54 | 308

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Naji Shabanh | 2 | 0 | 0 | 1 | 1 | 8 | 12
Hasan Nour | 4 | 0 | 0 | 0 | 1 | 3 | 8
Rayan Suliman | 2 | 1 | 0 | 2 | 0 | 1 | 6
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 4 | 6
Mohammed Ali | 2 | 0 | 1 | 0 | 0 | 1 | 4
Ali hazzaa | 3 | 1 | 0 | 1 | 0 | 1 | 6
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohad Kmali | 0 | 0 | 0 | 1 | 1 | 0 | 2
Doaa Almutawa | 0 | 0 | 0 | 0 | 1 | 0 | 1
Ali Ibraheem | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 0 | 0 | 0 | 0 | 4
! Hassan Saeed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 20 | 2 | 1 | 6 | 4 | 20 | 53

Please feel free to reach out for any further clarifications.