Subject: Daily performance summary for LiveSalesman team for Feb 23rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Feb 2022 09:01:25 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 23rd, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 8 | 2 | 20 | 0 | 3 | 33
Raghwendra Pratap Singh | 0 | 7 | 56 | 0 | 1 | 64
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 1
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 1 | 1 | 9 | 0 | 8 | 19
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 4 | 0 | 0 | 7 | 0 | 11
Mohammed Ali | 6 | 1 | 0 | 0 | 10 | 17
Syed Ataullah | 2 | 0 | 0 | 1 | 0 | 3
Abu Sufian | 0 | 8 | 48 | 0 | 0 | 56
Ahmed Omer | 0 | 13 | 46 | 0 | 0 | 59
Ankit Kumar | 0 | 10 | 20 | 0 | 1 | 31
Alhamzi Mohammed | 0 | 0 | 4 | 0 | 0 | 4
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Anslem Misquitta | 0 | 0 | 0 | 0 | 2 | 2
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 21 | 42 | 203 | 8 | 26 | 300

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 21
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 12
| Refunds and Cancelations | Cancelation | 1
| | Delay collection | 1
| | Refunds after Return | 3
| | Return Request Initiation | 3
Customer Services Total | | | 45
No Answer | No Answer | No Answer | 1
No Answer Total | | | 1
PreSales | (blank) | (blank) | 3
| Other Enquiry | Payment Methods | 1
| | Store Availability | 2
| | Store Location | 2
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| Product Related | Product Specification | 73
PreSales Total | | | 84
Grand Total | | | 130

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 2 | 3 | 0 | 1 | 1 | 1 | 8
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 1 | 2
Jok Kuol | 3 | 0 | 0 | 0 | 1 | 0 | 4
Mohammed Ali | 1 | 1 | 0 | 0 | 0 | 0 | 2
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 14 | 5 | 0 | 1 | 2 | 2 | 24

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 10 | 0 | 0 | 0 | 3 | 14 | 27
Alhamzi Mohammed | 8 | 4 | 0 | 7 | 2 | 7 | 28
Abu Sufian | 21 | 1 | 1 | 4 | 7 | 9 | 43
Ahmed Omer | 11 | 2 | 2 | 0 | 5 | 5 | 25
Mohammed Ali | 2 | 0 | 0 | 1 | 1 | 18 | 22
Waseem Ahemad . Khan | 4 | 5 | 1 | 2 | 3 | 14 | 29
Jok Kuol | 1 | 0 | 2 | 1 | 0 | 2 | 6
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 0 | 0 | 1 | 1 | 6
Raghwendra Pratap Singh | 1 | 0 | 1 | 2 | 0 | 0 | 4
Grand Total | 62 | 12 | 7 | 17 | 22 | 71 | 191

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 1 | 0 | 0 | 1 | 3
Mohammed Ali | 4 | 1 | 0 | 1 | 1 | 10 | 17
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 3 | 3
Waseem Ahemad . Khan | 1 | 0 | 0 | 3 | 2 | 4 | 10
Jok Kuol | 2 | 0 | 0 | 2 | 0 | 7 | 11
Ahmed Omer | 0 | 0 | 0 | 1 | 0 | 2 | 3
Ankit Kumar | 0 | 0 | 0 | 0 | 0 | 3 | 3
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 2 | 0 | 1 | 1 | 0 | 2 | 6
Murtaza Kutiyanawala | 3 | 1 | 0 | 1 | 0 | 2 | 7
Anslem Misquitta | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 15 | 2 | 2 | 9 | 3 | 35 | 66

Please feel free to reach out for any further clarifications.