Subject: Tech Support Candidate - Mohd Amir
From: Mohd Amir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Feb 2022 01:07:31 -0500

| | Tech Support Test

Name | Mohd Amir
E-mail | [email-masked]
Phone Number | (91) 9045349750
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic
Sql

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tennovate solution | Production support engineer | Currently working | 37000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Try to check the logs of web server. This will be in /var/log, if we have an apache server running on an linux by default logs will kept in /var/log/apache.check the file to see what type of error messages are being generated.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we on the Bluetooth connection on my mobile as well as on speaker then by click on the Bluetooth icon on mobile first pairing the speaker and then after pairing the connection will be established
What according to you makes you a good candidate for customer service or technical support job? | I have 2 year experience in production support, and i think know how to handle the issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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