Subject: Daily performance summary for LiveSalesman team for Feb 22nd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Feb 2022 09:05:17 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 22nd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 0 | 1 | 3
Naji Shabanh | 0 | 3 | 12 | 8 | 23
Abdallah Ahemad | 0 | 0 | 49 | 19 | 68
Faisal Abdullah | 0 | 0 | 32 | 8 | 40
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 3 | 19 | 2 | 24
Jok Kuol | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 1 | 4 | 0 | 5
Amir Aziz | 3 | 0 | 0 | 0 | 3
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ahmed Omer | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 25 | 15 | 40
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 2 | 0 | 1 | 3
Rayan Suliman | 0 | 2 | 37 | 3 | 42
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 17 | 5 | 22
Khaled Sufian | 0 | 0 | 22 | 8 | 30
Grand Total | 3 | 13 | 217 | 70 | 303

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 50
| Delivery Related | (blank) | 20
| | Day of Delivery - Status | 15
| | Delayed Delivery (Furniture) | 6
| | Delayed Delivery (HH) | 1
| | Delivery Status | 8
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 1
| Refunds and Cancelations | (blank) | 4
Customer Services Total | | | 106
No Answer | (blank) | (blank) | 1
| No Answer | (blank) | 3
No Answer Total | | | 4
PreSales | Other Enquiry | (blank) | 2
| | Store Location | 1
| Product Related | (blank) | 11
| | Pricing | 1
| | Product Specification | 2
PreSales Total | | | 17
Grand Total | | | 127

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 0 | 0 | 0 | 1 | 0 | 1 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 3 | 6 | 4 | 6 | 14 | 34
Rayan Suliman | 14 | 3 | 5 | 9 | 8 | 8 | 47
Naji Shabanh | 15 | 8 | 12 | 6 | 7 | 13 | 61
Malek Hosan | 2 | 0 | 1 | 1 | 0 | 2 | 6
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 5 | 5
Mohad Kmali | 11 | 3 | 1 | 1 | 1 | 2 | 19
Khaled Sufian | 13 | 1 | 1 | 2 | 0 | 1 | 18
Doaa Almutawa | 0 | 2 | 0 | 1 | 2 | 1 | 6
Mohiuddin Lsm | 0 | 3 | 0 | 0 | 0 | 1 | 4
Asma Alotaibi | 5 | 2 | 0 | 1 | 2 | 0 | 10
Ali hazzaa | 8 | 6 | 4 | 5 | 0 | 0 | 23
Jaber Almarri | 2 | 0 | 2 | 1 | 0 | 0 | 5
Abdullah Abuthnain | 8 | 0 | 0 | 0 | 0 | 0 | 8
Faisal Abdullah | 16 | 0 | 0 | 0 | 0 | 0 | 16
Abdallah Ahemad | 15 | 0 | 0 | 0 | 0 | 0 | 15
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
! Hassan Saeed | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 115 | 31 | 32 | 31 | 26 | 47 | 282

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Naji Shabanh | 3 | 0 | 1 | 0 | 1 | 7 | 12
Hasan Nour | 1 | 0 | 0 | 0 | 2 | 2 | 5
Rayan Suliman | 4 | 0 | 1 | 1 | 1 | 1 | 8
Malek Hosan | 7 | 0 | 0 | 0 | 0 | 4 | 11
Mohammed Ali | 0 | 0 | 1 | 0 | 0 | 1 | 2
Ali hazzaa | 2 | 0 | 1 | 0 | 0 | 1 | 4
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohad Kmali | 2 | 0 | 0 | 1 | 1 | 0 | 4
Doaa Almutawa | 0 | 0 | 0 | 0 | 1 | 0 | 1
Ali Ibraheem | 0 | 0 | 1 | 1 | 0 | 0 | 2
Mohiuddin Lsm | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 0 | 0 | 0 | 0 | 4
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 24 | 0 | 5 | 4 | 6 | 18 | 57

Please feel free to reach out for any further clarifications.