Subject: Tech Support Candidate - Alick Singh
From: Alick Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Feb 2022 03:59:08 -0500

| | Tech Support Test

Name | Alick Singh
E-mail | [email-masked]
Phone Number | (91) 9811056151
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Moradabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT Data | Technical Heldesk Associate | 28 feb 2022 | 32817
Previous Employer 1 | HDFC Ergo | Assistant Manager | Nov 2021 | 26000
Previous Employer 2 | Morheus Security Solution | Manager Administration | June 2021 | 27000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

- Check Your Connection (and Other Sites).
- Refresh the page
- Issues of your router
- Interruption of the Internet connection.
- Make sure the website URL Is correct.
- Remove all cookies of google chrome browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- Swipe down from the top of the screen
- Touch and hold Bluetooth
- Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh
- Tap the name of the Bluetooth device you want to pair with your device

What according to you makes you a good candidate for customer service or technical support job?

- Good Communication Skills
- People Skills
- Customer Focus Skills
- Professionalism
- Multi-tasking Skills
- Active Listening Skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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