Subject: Daily performance summary for LiveSalesman team for Feb 21st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Feb 2022 09:05:16 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 21st, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 4 | 0 | 0 | 4
Abdallah Ahemad | 0 | 0 | 49 | 3 | 52
Faisal Abdullah | 0 | 0 | 41 | 9 | 50
Rayan Suliman | 0 | 3 | 2 | 5 | 10
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 1 | 0 | 1
Malek Hosan | 0 | 4 | 0 | 0 | 4
Mohammed Ali | 0 | 1 | 0 | 0 | 1
Amir Aziz | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 1 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 8 | 2 | 1 | 11
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 1 | 68 | 8 | 77
Naji Shabanh | 0 | 1 | 9 | 6 | 16
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 70 | 11 | 81
Jaber Almarri | 0 | 0 | 29 | 7 | 36
Khaled Sufian | 0 | 0 | 8 | 5 | 13
Grand Total | 0 | 23 | 279 | 55 | 357

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 28
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 1
| | Delivery Status | 1
| Product Complaint | Complaint within Warranty | 1
| Refunds and Cancelations | Return Request Initiation | 1
Customer Services Total | | | 33
PreSales | Other Enquiry | (blank) | 2
| Product Related | (blank) | 1
PreSales Total | | | 3
Grand Total | | | 36

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 0 | 0 | 1 | 0 | 0 | 1 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 3 | 9 | 4 | 5 | 9 | 17 | 47
Naji Shabanh | 13 | 10 | 6 | 4 | 8 | 13 | 54
Rayan Suliman | 10 | 3 | 5 | 10 | 5 | 10 | 43
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ali Ibraheem | 0 | 0 | 0 | 1 | 1 | 5 | 7
Mohad Kmali | 5 | 1 | 0 | 3 | 0 | 2 | 11
Khaled Sufian | 6 | 2 | 0 | 2 | 0 | 1 | 11
Doaa Almutawa | 3 | 5 | 1 | 4 | 1 | 2 | 16
Mohiuddin Lsm | 4 | 1 | 1 | 2 | 1 | 1 | 10
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Asma Alotaibi | 15 | 0 | 0 | 1 | 3 | 0 | 19
Jaber Almarri | 7 | 2 | 3 | 1 | 0 | 0 | 13
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 0 | 0 | 0 | 2
Ali hazzaa | 0 | 2 | 0 | 0 | 0 | 0 | 2
Abdullah Abuthnain | 11 | 0 | 0 | 0 | 0 | 0 | 11
Faisal Abdullah | 14 | 0 | 0 | 0 | 0 | 0 | 14
Grand Total | 92 | 36 | 20 | 33 | 29 | 53 | 263

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Naji Shabanh | 1 | 0 | 1 | 0 | 1 | 5 | 8
Hasan Nour | 2 | 0 | 0 | 1 | 1 | 1 | 5
Rayan Suliman | 3 | 0 | 1 | 1 | 0 | 2 | 7
Mohammed Ali | 0 | 1 | 0 | 0 | 0 | 2 | 3
Malek Hosan | 8 | 0 | 0 | 0 | 0 | 3 | 11
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohad Kmali | 4 | 0 | 0 | 1 | 1 | 0 | 6
Doaa Almutawa | 0 | 0 | 0 | 0 | 1 | 0 | 1
Ali Ibraheem | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohiuddin Lsm | 0 | 0 | 1 | 1 | 0 | 0 | 2
Ali hazzaa | 0 | 1 | 0 | 0 | 0 | 0 | 1
Asma Alotaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 23 | 2 | 3 | 5 | 4 | 16 | 53

Please feel free to reach out for any further clarifications.