Subject: Tech Support Candidate - MAHESH GUPTA
From: MAHESH GUPTA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Feb 2022 12:30:35 -0500

| | Tech Support Test

Name | MAHESH GUPTA
E-mail | [email-masked]
Phone Number | (+91) 7903031005
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | VARANASI
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | VEDANTU INNOVATIONS | SENIOR ACADEMIC COUNSELLOR | 09/2021 | 43000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Generally, this error arises due to failing on DNS lookup. In simple terms, DNS is that address that converts the website name to the internet address. But sometimes, even chrome has no clue what to do and thus offers you this error.

Here are some ways to fix the “site can’t be reached” error:

Clear the browser cache
Reset your Google Chrome Browser.
Restarting the DNS client4. Flushing the DNS cache
Changing the DNS servers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Put the speaker in pairing mode. Switch on the speaker and long press the Bluetooth button on the device.
2. Switch on Bluetooth on mobile phone. Go to settings in your phone (both Android and iOS) and select the Bluetooth settings option.
3.Wait for the phone to connect.

What according to you makes you a good candidate for customer service or technical support job?

good candidate for customer service or technical support job because i have a basic software skills such as CRM and Microsoft products, creative problem solving skills and the ability to explain complex topics to people who aren’t tech savvy.
I have have customer service experience, strong interpersonal skills and basic to advanced troubleshooting skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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