Subject: Tech Support Candidate - VIKAS PANDEY
From: VIKAS PANDEY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Feb 2022 10:15:20 -0500

| | Tech Support Test

Name | VIKAS PANDEY
E-mail | [email-masked]
Phone Number | (91) 9958244967
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | BADARPUR
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MeritTrac Service | IT Supervisor | 1 Months | 26600
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Many big problems can be resolved by restarting the System of Computer. This will help in clearing the cache and forcing the device to re-load the program or webpage you may have an issue.

2. Check whether the internet connection is working or not.

3.Clear the cache and cookies from the browser.

4.Web browser should be up to date.

5. Open cmd command and type ping 8.8.8.8 -t check you getting the reply or not.

6.Check Another Browser or  try in Incognito Window.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Unlock your phone if you have any lock patten.

2.Swipe down from the top of the screen.

3. Touch and hold Bluetooth icon.

4. Click on Pair new device. If you don't find a Pair new device, check under "Available devices".

5.Tap the name of the Bluetooth speaker that you want to pair with your phone.

6. When your phone and the Bluetooth device are connected, the device shows as "Connected.

What according to you makes you a good candidate for customer service or technical support job? | You should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well. Second is attitude, a person with a positive personality will always be a good factor to any job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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