Subject: JayWay chat audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Shagufa Anam <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 21 Feb 2022 03:47:46 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: R7RIG5UH66 ( Jason ): Chat was handled pretty well and as per the process protocols, answered all customer's queries effectively, and gathered lead generation details as well. 

Chat ID: R7SIF972QD (Jason ): Chat was handled very well and as per process guidelines. 

Chat ID: R7YJI37QNX ( Harsh ): Chat was handled perfectly well and as per process guidelines and expectations, all customer's queries were answered and lead generation details were gathered as well. 

Chat ID: R7ZJBAV2W9 ( Harsh ): Incomplete c hat, customer left the chat after initial responses. 

Chat ID: R7ZJDAVHNM (Harsh ): The previous customer came to chat again and it was handled very well and advised about details as per process guidelines and expectations. 

Chat ID: R7ZJGBU2S7 ( Harsh ): The same customer came to chat again and her queries and questions were answered promptly and as per process guidelines. 

Chat ID: R74KEADERR (Harsh ): Chat was handled absolutely well and as per process guidelines and expectations, answered customer's queries effectively and timely and gathered lead generation details as well. 

Chat ID: R74KEAFFW5 ( Harsh ): Chat was handled perfectly well and as per process guidelines and handling time was also pretty less. 

Chat ID: R77K4THPXL ( Harsh ): The chat was closed because Harry had lost internet connection (Please make sure the internet connection is stable while handling chat). 

Chat ID: R77K6UG4F6 ( Harsh ): No response from the customer. 

Chat ID: R77KBVSCE5 (Harsh ): Same customer. No response from the customer after the initial one. 

Chat ID: R7KN6CMBX6 (Shagufa): Chat was handled well and information was provided as per process guidelines for travel agents. 

No missed/abandoned chats 

Thanks and Regards 
Amit