Subject: Tech Support Candidate - Jeet Behera
From: Jeet Behera <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Feb 2022 05:23:08 -0500

| | Tech Support Test

Name | Jeet Behera
E-mail | [email-masked]
Phone Number | (91) 9953821543
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indirapuram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Quality Assurance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Not Working | | |
Previous Employer 1 | Teleperformance | Assistant Manager, Quality | 14 September 2020 | 44911
Previous Employer 2 | Wipro BPO Solutions Ltd | Escalation Analyst | 10 February 2011 | 21062

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check if the URL has been typed correctly.
2. Try to open a different website like www.google.com. If it does not open then check your Internet connection.
3. Clear the cache and cookies of the browser.
4. Try a different web browser to open the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth on the mobile phone.
2. Switch on the bluetooth speaker.
3. Search for the bluetooth device on the mobile phone and pair it.
4. After the device is paired, it's connected.

What according to you makes you a good candidate for customer service or technical support job? | A good candidate is the one who actively listens to the customer/user and acknowledges to what the customer says.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |