Subject: Tech Support Candidate - MANAS shukla
From: MANAS shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Feb 2022 04:07:59 -0500

| | Tech Support Test

Name | MANAS shukla
E-mail | [email-masked]
Phone Number | (+91) 9179719819
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patel nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | JGUS | IT ENGINEER | 20 JUNE 2020 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I WILL TRY TO OPEN NEW TAB ON BROWSER, ALSO CHECK FOR OTHER WEBSITES IF THEY ARE WORKING PROPERLY.

I WILL CHECK INTERNET CONNECTIVITY LATER AND OTHER LAN ISSUES

Please list the steps to connect a Bluetooth speaker to your mobile phone.

TURN ON THE MOBILE BLUETOOTH AS WELL THE SPEAKER

DISCOVER THE DEVICE NAME ON MY MOBILE

PAIR THEM USING KEY OR OTHER PAIRING OPTIONS IF AVAILABLE

What according to you makes you a good candidate for customer service or technical support job? | "Customer Satisfaction" is a mantra for any Organisation to suceed in its business. Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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