Subject: Tech Support Candidate - Chandan Kumar
From: Chandan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Feb 2022 02:32:23 -0500

| | Tech Support Test

Name | Chandan Kumar
E-mail | [email-masked]
Phone Number | (91) 9560606949
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Video , webex

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aoto electronic | Engineer | | 70k
Previous Employer 1 | Proactive data systems | Engineer | 2018 | 28
Previous Employer 2 | ITsource technology ltd | Engineer | 2016 | 10k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We need to first check ,

1. Internet connection or need to restart the internet connection.

If it still not resolved then we need to check firewall settings in the operating system

2. Disable firewall and antivirus

If it still not resolved then

3. We need to to clean browser cache. If still not resolved then

4.flush DNS cache.

If still not resolved then

5. Change DNS server.

Summarise

1. Restart internet connection
2. Disable firewall and antivirus
3.clean browser cache.
4.flush DNS cache.
5.change DNS server.

Then restart the PC

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we need to open speaker Bluetooth and then phone Bluetooth then search the name of speaker Bluetooth.

After that maybe it will ask passcode then we need to passcode if it will ask .

What according to you makes you a good candidate for customer service or technical support job? | As customer service and technical support.I need to resolve the issue and make my customer to happy.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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