Subject: Daily performance summary for LiveSalesman team for Feb 20th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Feb 2022 09:05:18 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 20th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 0 | 0 | 2
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 27 | 2 | 29
Malek Hosan | 0 | 8 | 8 | 0 | 16
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 3 | 0 | 0 | 3
Ahmed Omer | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 1 | 36 | 10 | 47
Hasan Nour | 0 | 2 | 0 | 0 | 2
Rayan Suliman | 0 | 5 | 19 | 5 | 29
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 3 | 0 | 3
Abdallah Ahemad | 0 | 0 | 21 | 5 | 26
Abdullah Abuthnain | 0 | 0 | 55 | 13 | 68
Faisal Abdullah | 0 | 0 | 81 | 13 | 94
Khaled Sufian | 0 | 0 | 29 | 3 | 32
Naji Shabanh | 0 | 0 | 21 | 5 | 26
Grand Total | 0 | 21 | 300 | 56 | 377

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 61
| Delivery Related | (blank) | 16
| | Delivery Status | 10
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | (blank) | 5
| | Cancelation | 3
| | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 101
No Answer | No Answer | (blank) | 1
| | No Answer | 1
No Answer Total | | | 2
PreSales | Other Enquiry | Offers | 3
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 3
| | Delivery Time | 1
| Product Related | (blank) | 3
| | Product Specification | 16
PreSales Total | | | 28
Grand Total | | | 131

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 0 | 0 | 1 | 0 | 0 | 1 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 12 | 13 | 2 | 7 | 10 | 25 | 69
Ismail Mohamed Aboukhater | 0 | 0 | 0 | 0 | 0 | 1 | 1
Naji Shabanh | 3 | 2 | 0 | 7 | 2 | 7 | 21
Rayan Suliman | 6 | 4 | 3 | 6 | 3 | 8 | 30
! Hassan Saeed | 0 | 0 | 0 | 0 | 1 | 2 | 3
Ali Ibraheem | 0 | 0 | 2 | 2 | 2 | 6 | 12
Mohiuddin Lsm | 13 | 11 | 5 | 3 | 1 | 1 | 34
Ali hazzaa | 2 | 1 | 1 | 2 | 0 | 3 | 9
Doaa Almutawa | 6 | 7 | 3 | 3 | 1 | 2 | 22
Malek Hosan | 1 | 0 | 0 | 0 | 1 | 0 | 2
Asma Alotaibi | 12 | 0 | 1 | 0 | 3 | 0 | 16
Abdulqader Ahmed | 0 | 0 | 0 | 3 | 0 | 0 | 3
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 0 | 1
Jaber Almarri | 2 | 3 | 2 | 2 | 0 | 0 | 9
Khaled Sufian | 9 | 0 | 0 | 2 | 0 | 0 | 11
Faisal Abdullah | 13 | 0 | 1 | 0 | 0 | 0 | 14
Abdullah Abuthnain | 14 | 1 | 0 | 0 | 0 | 0 | 15
Mohammed Ali | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 2 | 1 | 0 | 0 | 0 | 0 | 3
Mohad Kmali | 4 | 1 | 0 | 0 | 0 | 0 | 5
Abdallah Ahemad | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 104 | 45 | 20 | 38 | 24 | 55 | 286

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Naji Shabanh | 0 | 2 | 0 | 0 | 0 | 2 | 4
Hasan Nour | 4 | 0 | 1 | 1 | 1 | 5 | 12
Ali Ibraheem | 0 | 0 | 0 | 1 | 0 | 1 | 2
Abdulqader Ahmed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 0 | 1 | 0 | 0 | 0 | 2 | 3
Malek Hosan | 3 | 0 | 0 | 0 | 1 | 2 | 6
Rayan Suliman | 1 | 1 | 0 | 1 | 0 | 1 | 4
Doaa Almutawa | 0 | 0 | 0 | 1 | 0 | 1 | 2
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 1 | 0 | 1
Ali Atef | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mohiuddin Lsm | 0 | 2 | 2 | 0 | 0 | 0 | 4
Mohad Kmali | 0 | 0 | 1 | 0 | 0 | 0 | 1
Ali hazzaa | 1 | 0 | 0 | 0 | 0 | 0 | 1
Asma Alotaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 10 | 6 | 4 | 4 | 4 | 16 | 44

Please feel free to reach out for any further clarifications.