Subject: Daily performance summary for LiveSalesman team for Feb 20th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Feb 2022 09:01:20 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 20th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 5 | 41 | 0 | 1 | 47
Raghwendra Pratap Singh | 0 | 0 | 7 | 0 | 1 | 8
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 6 | 0 | 0 | 0 | 0 | 6
Abu Sufian | 0 | 3 | 60 | 0 | 4 | 67
Mohammed Ali | 1 | 0 | 0 | 0 | 9 | 10
Syed Ataullah | 5 | 0 | 0 | 0 | 0 | 5
Ahmed Omer | 0 | 7 | 41 | 0 | 0 | 48
Alhamzi Mohammed | 0 | 2 | 39 | 0 | 0 | 41
Waseem Ahemad . Khan | 0 | 3 | 25 | 0 | 2 | 30
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 1 | 1
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 12 | 20 | 213 | 0 | 19 | 264

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 25
| Delivery Related | Delayed Delivery (HH) | 1
| | Delivery Status | 23
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 6
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 61
Live Sales | (blank) | (blank) | 1
Live Sales Total | | | 1
No Answer Total | | | 7
No Answer | No Answer | No Answer | 7
PreSales | (blank) | (blank) | 3
| Other Enquiry | (blank) | 1
| | Payment Methods | 2
| | Promo Code | 1
| | Store Availability | 2
| | Store Location | 1
| | Website/App Issues | 1
| Policy Related | (blank) | 1
| Product Related | (blank) | 1
| | Product Specification | 64
PreSales Total | | | 77
Grand Total | | | 146

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 12 | 0 | 1 | 1 | 0 | 1 | 15
Syed Ataullah | 4 | 0 | 0 | 0 | 1 | 0 | 5
Jok Kuol | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohammed Ali | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 20 | 0 | 1 | 2 | 1 | 1 | 25

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 0 | 0 | 1 | 2 | 14 | 17
Alhamzi Mohammed | 6 | 2 | 4 | 4 | 2 | 9 | 27
Mohammed Ali | 0 | 1 | 1 | 2 | 0 | 25 | 29
Jok Kuol | 1 | 2 | 1 | 0 | 1 | 9 | 14
Abu Sufian | 4 | 3 | 2 | 8 | 6 | 16 | 39
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 0 | 2 | 1 | 3 | 12
Ahmed Omer | 19 | 1 | 0 | 4 | 1 | 7 | 32
Waseem Ahemad . Khan | 8 | 0 | 1 | 5 | 2 | 10 | 26
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Raghwendra Pratap Singh | 0 | 1 | 1 | 1 | 1 | 1 | 5
Aws Adra | 1 | 1 | 1 | 1 | 1 | 2 | 7
Grand Total | 45 | 11 | 11 | 28 | 17 | 97 | 209

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 1 | 2 | 1 | 1 | 1 | 6 | 12
Mohammed Ali | 5 | 2 | 0 | 2 | 0 | 12 | 21
Ankit Kumar | 0 | 0 | 0 | 0 | 2 | 2 | 4
Abu Sufian | 1 | 0 | 0 | 0 | 1 | 3 | 5
Raghwendra Pratap Singh | 2 | 0 | 0 | 1 | 1 | 2 | 6
Ahmed Omer | 0 | 0 | 1 | 0 | 0 | 2 | 3
Alhamzi Mohammed | 1 | 4 | 0 | 0 | 2 | 1 | 8
Aws Adra | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 2 | 2 | 1 | 0 | 1 | 2 | 8
Murtaza Kutiyanawala | 1 | 0 | 1 | 0 | 1 | 1 | 4
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 13 | 11 | 4 | 4 | 9 | 32 | 73

Please feel free to reach out for any further clarifications.