Subject: Daily performance summary for LiveSalesman team for Feb 19th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Feb 2022 09:05:46 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 19th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Hasan Nour | 0 | 9 | 1 | 8 | 18
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 1 | 7 | 1 | 9
Mohiuddin Lsm | 0 | 1 | 59 | 8 | 68
Jok Kuol | 0 | 0 | 0 | 0 | 0
Malek Hosan | 4 | 2 | 5 | 0 | 11
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Ahmed Omer | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 37 | 4 | 41
Asma Alotaibi | 0 | 0 | 41 | 4 | 45
Doaa Almutawa | 0 | 0 | 43 | 9 | 52
Khaled Sufian | 0 | 0 | 30 | 5 | 35
Mohad Kmali | 0 | 0 | 22 | 6 | 28
Grand Total | 4 | 13 | 246 | 46 | 309

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 35
| Delivery Related | Damage during delivery | 4
| | Day of Delivery - Status | 4
| | Delayed Delivery (Furniture) | 5
| | Delivery Status | 31
| Product Complaint | Complaint within Warranty | 11
| Refunds and Cancelations | Cancelation | 8
| | Refund for Other reason | 2
| | Return item not received | 1
Customer Services Total | | | 101
No Answer | No Answer | No Answer | 9
No Answer Total | | | 9
PreSales | (blank) | (blank) | 2
| Other Enquiry | Offers | 27
| | Payment Methods | 4
| | Promo Code | 1
| | Store Availability | 1
| | Store Location | 1
| | Website/App Issues | 5
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| Product Related | Product Specification | 28
PreSales Total | | | 71
Grand Total | | | 181

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 0 | 1 | 0 | 0 | 0 | 1 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 18 | 10 | 5 | 11 | 8 | 25 | 77
Ismail Mohamed Aboukhater | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 1 | 1 | 3
Naji Shabanh | 0 | 2 | 1 | 6 | 3 | 5 | 17
Rayan Suliman | 6 | 4 | 6 | 3 | 3 | 9 | 31
! Hassan Saeed | 0 | 0 | 0 | 0 | 1 | 3 | 4
Ali Ibraheem | 0 | 0 | 3 | 1 | 2 | 7 | 13
Mohiuddin Lsm | 24 | 2 | 5 | 2 | 1 | 2 | 36
Ali hazzaa | 3 | 0 | 2 | 1 | 0 | 3 | 9
Doaa Almutawa | 19 | 3 | 3 | 2 | 2 | 1 | 30
Asma Alotaibi | 4 | 0 | 1 | 3 | 0 | 0 | 8
Abdulqader Ahmed | 0 | 0 | 2 | 1 | 0 | 0 | 3
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 0 | 1
Jaber Almarri | 4 | 3 | 1 | 2 | 0 | 0 | 10
Faisal Abdullah | 0 | 0 | 1 | 0 | 0 | 0 | 1
Abdullah Abuthnain | 2 | 1 | 0 | 0 | 0 | 0 | 3
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mohad Kmali | 5 | 0 | 0 | 0 | 0 | 0 | 5
Khaled Sufian | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 94 | 25 | 30 | 33 | 21 | 57 | 260

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 3 | 4
Hasan Nour | 4 | 0 | 1 | 2 | 2 | 8 | 17
Naji Shabanh | 2 | 1 | 1 | 0 | 0 | 2 | 6
Ali Ibraheem | 0 | 0 | 1 | 0 | 0 | 1 | 2
Abdulqader Ahmed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 2 | 3
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 1 | 2
Doaa Almutawa | 2 | 0 | 0 | 1 | 1 | 1 | 5
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali Atef | 0 | 0 | 0 | 0 | 1 | 0 | 1
Rayan Suliman | 0 | 1 | 1 | 2 | 0 | 0 | 4
Mohiuddin Lsm | 1 | 2 | 1 | 0 | 0 | 0 | 4
Mohad Kmali | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ali hazzaa | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 15 | 5 | 6 | 5 | 5 | 20 | 56

Please feel free to reach out for any further clarifications.