Subject: Daily performance summary for LiveSalesman team for Feb 19th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Feb 2022 09:01:17 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 19th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Hasan Nour | 5 | 0 | 0 | 0 | 0 | 5
Raghwendra Pratap Singh | 0 | 0 | 46 | 0 | 5 | 51
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 2 | 30 | 0 | 6 | 38
Malek Hosan | 15 | 0 | 0 | 0 | 0 | 15
Mohammed Ali | 16 | 0 | 0 | 0 | 5 | 21
Ahmed Omer | 0 | 11 | 31 | 0 | 0 | 42
Alhamzi Mohammed | 0 | 5 | 55 | 0 | 0 | 60
Amir Aziz | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 7 | 22 | 0 | 0 | 29
Waseem Ahemad . Khan | 0 | 3 | 30 | 0 | 1 | 34
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 36 | 29 | 214 | 0 | 17 | 296

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 29
| Delivery Related | (blank) | 2
| | Day of Delivery - Status | 6
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 11
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 1
| | Return Request Initiation | 3
Customer Services Total | | | 60
Mattress Related | Post-Sales | Comfort | 1
| | Spring issue | 1
Mattress Related Total | | | 2
No Answer Total | | | 6
No Answer | No Answer | No Answer | 6
PreSales | (blank) | (blank) | 5
| Other Enquiry | (blank) | 3
| | Payment Methods | 1
| | Store Availability | 15
| Policy Related | Delivery Cost | 1
| Product Related | (blank) | 2
| | Pricing | 2
| | Product Specification | 14
PreSales Total | | | 43
Grand Total | | | 111

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 11 | 1 | 0 | 1 | 0 | 1 | 14
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 0 | 1
Jok Kuol | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 16 | 1 | 0 | 2 | 1 | 1 | 21

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 0 | 0 | 3 | 1 | 15 | 19
Alhamzi Mohammed | 6 | 7 | 3 | 2 | 2 | 8 | 28
Mohammed Ali | 0 | 2 | 0 | 2 | 0 | 25 | 29
Abu Sufian | 4 | 1 | 4 | 11 | 2 | 20 | 42
Jok Kuol | 2 | 1 | 1 | 0 | 1 | 10 | 15
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 1 | 1 | 1 | 4 | 11
Ahmed Omer | 17 | 0 | 0 | 3 | 0 | 7 | 27
Waseem Ahemad . Khan | 5 | 0 | 3 | 4 | 3 | 10 | 25
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 2 | 2 | 0 | 2 | 0 | 2 | 8
Raghwendra Pratap Singh | 1 | 0 | 1 | 1 | 1 | 0 | 4
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 41 | 14 | 13 | 29 | 11 | 102 | 210

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 2 | 0 | 1 | 1 | 1 | 7 | 12
Mohammed Ali | 2 | 0 | 1 | 1 | 0 | 12 | 16
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 2 | 3
Abu Sufian | 2 | 0 | 0 | 1 | 2 | 2 | 7
Raghwendra Pratap Singh | 2 | 0 | 0 | 0 | 1 | 3 | 6
Ahmed Omer | 0 | 3 | 1 | 0 | 0 | 2 | 6
Alhamzi Mohammed | 3 | 3 | 0 | 0 | 2 | 1 | 9
Aws Adra | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 1 | 2 | 1 | 0 | 2 | 2 | 8
Murtaza Kutiyanawala | 0 | 1 | 0 | 0 | 1 | 1 | 3
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 13 | 9 | 4 | 3 | 10 | 33 | 72

Please feel free to reach out for any further clarifications.