Subject: Daily performance summary for LiveSalesman team for Feb 18th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Feb 2022 09:05:23 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 18th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 8 | 23 | 5 | 36
Ali hazzaa | 0 | 8 | 29 | 2 | 39
Jok Kuol | 0 | 0 | 0 | 0 | 0
Malek Hosan | 6 | 0 | 0 | 1 | 7
Amir Aziz | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 3 | 9 | 7 | 19
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ahmed Omer | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 1
Aws Adra | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 1 | 30 | 0 | 31
Doaa Almutawa | 0 | 4 | 26 | 4 | 34
Rayan Suliman | 0 | 3 | 34 | 8 | 45
Jaber Almarri | 0 | 0 | 37 | 5 | 42
Grand Total | 6 | 28 | 188 | 32 | 254

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 2
| Delivery Related | (blank) | 21
| | Day of Delivery - Status | 15
| | Delayed Delivery (Furniture) | 17
| | Delivery Status | 22
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | (blank) | 3
| | Cancelation | 2
| | Refunds after Return | 2
Customer Services Total | | | 88
Live Sales | Pre-Sale | Promotion guide | 1
Live Sales Total | | | 1
No Answer | No Answer | (blank) | 1
No Answer Total | | | 5
No Answer | No Answer | No Answer | 4
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 3
| | Offers | 16
| | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 1
| | Store Location | 1
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 2
| Product Related | (blank) | 6
| | Product Specification | 18
PreSales Total | | | 51
Grand Total | | | 145

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 1 | 2
Amir Aziz | 0 | 0 | 0 | 1 | 0 | 0 | 1
Malek Hosan | 0 | 2 | 1 | 0 | 0 | 0 | 3
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 0 | 4 | 1 | 1 | 0 | 1 | 7

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 21 | 12 | 5 | 12 | 10 | 27 | 87
Malek Hosan | 1 | 0 | 0 | 0 | 1 | 1 | 3
Naji Shabanh | 2 | 2 | 3 | 6 | 2 | 5 | 20
Ali Ibraheem | 0 | 2 | 1 | 3 | 3 | 9 | 18
Rayan Suliman | 10 | 3 | 6 | 4 | 2 | 10 | 35
! Hassan Saeed | 0 | 0 | 0 | 1 | 0 | 6 | 7
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 17 | 7 | 3 | 3 | 1 | 2 | 33
Ali hazzaa | 3 | 1 | 1 | 1 | 1 | 2 | 9
Khaled Sufian | 0 | 0 | 1 | 0 | 0 | 1 | 2
Doaa Almutawa | 19 | 3 | 2 | 2 | 2 | 1 | 29
Abdullah Abuthnain | 1 | 0 | 0 | 1 | 0 | 0 | 2
Asma Alotaibi | 0 | 1 | 0 | 4 | 0 | 0 | 5
Abdulqader Ahmed | 0 | 0 | 2 | 1 | 0 | 0 | 3
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 0 | 1
Jaber Almarri | 9 | 2 | 0 | 2 | 0 | 0 | 13
Faisal Abdullah | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohad Kmali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 86 | 34 | 24 | 41 | 22 | 65 | 272

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 3 | 3
Naji Shabanh | 4 | 0 | 0 | 0 | 0 | 2 | 6
Hasan Nour | 3 | 1 | 0 | 3 | 2 | 8 | 17
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdulqader Ahmed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 2 | 3
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 1 | 2
Doaa Almutawa | 2 | 0 | 0 | 1 | 1 | 1 | 5
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali Atef | 0 | 0 | 0 | 1 | 0 | 0 | 1
Rayan Suliman | 1 | 0 | 1 | 2 | 0 | 0 | 4
Mohiuddin Lsm | 2 | 2 | 0 | 0 | 0 | 0 | 4
Mohad Kmali | 0 | 1 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ali hazzaa | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 19 | 5 | 1 | 7 | 4 | 20 | 56

Please feel free to reach out for any further clarifications.