Subject: Daily performance summary for LiveSalesman team for Feb 18th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Feb 2022 09:01:13 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 18th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 5 | 0 | 1 | 7
Raghwendra Pratap Singh | 0 | 0 | 45 | 0 | 3 | 48
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 1 | 4 | 24 | 0 | 1 | 30
Malek Hosan | 9 | 0 | 0 | 0 | 0 | 9
Amir Aziz | 4 | 0 | 0 | 11 | 0 | 15
Hasan Nour | 19 | 0 | 0 | 0 | 0 | 19
Abu Sufian | 0 | 3 | 33 | 0 | 6 | 42
Ahmed Omer | 0 | 8 | 38 | 0 | 0 | 46
Alhamzi Mohammed | 0 | 2 | 16 | 0 | 9 | 27
Aws Adra | 0 | 1 | 11 | 0 | 0 | 12
Waseem Ahemad . Khan | 0 | 2 | 13 | 0 | 5 | 20
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 34 | 20 | 185 | 11 | 26 | 276

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 15
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 3
| | Delivery Status | 12
| | Reschedule Delivery | 2
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 4
| Refunds and Cancelations | (blank) | 1
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return Request Initiation | 4
Customer Services Total | | | 45
No Answer | No Answer | No Answer | 1
No Answer Total | | | 1
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 3
| | Offers | 2
| | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 11
| | Store Location | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| Product Related | (blank) | 1
| | Pricing | 1
| | Product Specification | 37
PreSales Total | | | 61
Grand Total | | | 107

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 3 | 2 | 4 | 4 | 0 | 1 | 14
Syed Ataullah | 0 | 6 | 1 | 0 | 1 | 0 | 8
Mohammed Ali | 3 | 0 | 0 | 2 | 0 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 3 | 3 | 5 | 1 | 0 | 0 | 12
Jok Kuol | 1 | 2 | 1 | 0 | 0 | 0 | 4
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 13 | 13 | 11 | 7 | 1 | 1 | 46

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 2 | 0 | 2 | 1 | 14 | 19
Alhamzi Mohammed | 3 | 6 | 5 | 1 | 1 | 8 | 24
Mohammed Ali | 2 | 1 | 0 | 2 | 0 | 27 | 32
Abu Sufian | 8 | 4 | 2 | 13 | 2 | 21 | 50
Jok Kuol | 6 | 2 | 0 | 1 | 2 | 10 | 21
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 1 | 1 | 1 | 3 | 8
Ahmed Omer | 8 | 0 | 0 | 3 | 0 | 6 | 17
Waseem Ahemad . Khan | 2 | 1 | 5 | 3 | 2 | 9 | 22
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 5 | 1 | 0 | 2 | 0 | 2 | 10
Raghwendra Pratap Singh | 1 | 1 | 0 | 0 | 1 | 0 | 3
Grand Total | 35 | 20 | 13 | 28 | 10 | 101 | 207

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 1 | 3
Jok Kuol | 4 | 1 | 0 | 2 | 0 | 7 | 14
Mohammed Ali | 4 | 0 | 1 | 1 | 0 | 12 | 18
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 2 | 3
Abu Sufian | 2 | 0 | 1 | 0 | 2 | 2 | 7
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 1 | 3 | 4
Ahmed Omer | 0 | 4 | 0 | 0 | 0 | 2 | 6
Alhamzi Mohammed | 6 | 0 | 0 | 1 | 1 | 1 | 9
Aws Adra | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 3 | 1 | 0 | 0 | 3 | 1 | 8
Murtaza Kutiyanawala | 0 | 1 | 0 | 0 | 1 | 1 | 3
Grand Total | 21 | 7 | 2 | 4 | 9 | 33 | 76

Please feel free to reach out for any further clarifications.