Subject: Tech Support Candidate - Akash Mahaseth
From: Akash Mahaseth <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Feb 2022 18:40:39 -0500

| | Tech Support Test

Name | Akash Mahaseth
E-mail | [email-masked]
Phone Number | (+91) 7289910553
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IDC Technologies | US IT Recruiter | | 25000
Previous Employer 1 | HCL Technologies | Process Associate | 24 January 2022 | 19000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We try to restart the device. This clears caches, and forces the device to re-load the program or web.
Mgmt.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First - On the Bluetooth on Mobile
Second - On the speaker, select input as "be" if it's a zebronics speaker.

Select the speaker name on mobile phone.

Pair it.

Connected.

What according to you makes you a good candidate for customer service or technical support job?

Experience in customer service of about 2.3 years at HCL Technologies, Lucknow in ReAssure client process of Barclays Bank.

Also, Currently working as US IT Technical Recruiter and communicating with US candidates for hiring and placements.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |