Subject: Tech Support Candidate - Shivansh Singh
From: Shivansh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Feb 2022 18:16:31 -0500

| | Tech Support Test

Name | Shivansh Singh
E-mail | [email-masked]
Phone Number | (+91) 7897704052
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IDC Technologies | Trainee Technical Recruiter | | 21000
Previous Employer 1 | HCL Technologies | Process Associate | 26/11/2021 | 12500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will try to figure out what error is coming and why. Then I will close that opened tab. After that i will clear all cache and recent history of browser. After that I will restart the system and will try again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth from your mobile first. Then turn on the bluetooth speaker. After that go to the bluetooth settings of your mobile and from there scan and search the available devices. Once bluetooth speaker's name start displaying on mobile then connect them together.
What according to you makes you a good candidate for customer service or technical support job? | I am having keen interest in technology and computer science and have degree of MCA. So I feel I can do good in this field as when knowledge and interest come together, then they give a beautiful output. I love problem solving and I have team work spirit.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |