Subject: Tech Support Candidate - Amitkant Dubey
From: Amitkant Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Feb 2022 08:20:20 -0500

| | Tech Support Test

Name | Amitkant Dubey
E-mail | [email-masked]
Phone Number | (283102) 9639164024
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Compliance,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Desktop support engineer | 15 Feb | 11000
Previous Employer 1 | Energy and fire | Tecnical support engineer | 23 Nov | 12000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. We will check internet connection.
2.Then we will check proxy server.
3 If there is no issue we will open group policy through run as administrator then go to template then click on window option then click on IE then click on security jone then we will add file trusted.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on speaker.
2. Press the Bluetooth in speaker
3. Open Bluetooth in mobile phone.
4. Click on search option.
5.Then click on Device name which you want to connect with Bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | We will tell the benefits to customer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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