Subject: Tech Support Candidate - Shivam Sharma
From: Shivam Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Feb 2022 08:16:07 -0500

| | Tech Support Test

Name | Shivam Sharma
E-mail | [email-masked]
Phone Number | (+91) 8847428248
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Technical Helpdesk support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vayam Info Solutions | Data center Enginer | Still Working | 23000
Previous Employer 1 | Amps private Limited | BMS Engineer | April-2018 | 15000
Previous Employer 2 | Satish Electrical Works | Junior Electrical Works | 2016 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly i am clicking on Menu panel
2. Clear history
3. Also clear Cookies and Cache then press OK

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open settings
2. Navigate the Connected devices also enable the bluetooth
3. Select Devices and follow the options that appeared on the screen.
4. Then paired the new device and enjoy

What according to you makes you a good candidate for customer service or technical support job?

1. Be fluent in English
2. Having good knowledge in your Domain
3. Having good communication Skills
4. Try to take good incentive on every call.
5. Try to satisfy your customer with their concerns.
6. Always prepare documents like SOP for future use.
7. Always log a service request/complaint on toll and update regularly.
8. Always try to close and work as per the company SLA

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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