Subject: Tech Support Candidate - Victor Lal
From: Victor Lal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Feb 2022 07:22:58 -0500

| | Tech Support Test

Name | Victor Lal
E-mail | [email-masked]
Phone Number | (91) 9720724869
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro technologies | Windows administrator | 14 March 2022 | 16924
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. We need check device connected with personal network or company network.
2. If device is connected with company network so need to check in proxy settings.
3.check domain
4. device connected with internet or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. On the blutooth from both devices.
2. Pair the blutooth device in mobile.
3. After pair the device has been connected

What according to you makes you a good candidate for customer service or technical support job? | If we are in support function for any company so we need to understand the end user request.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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