Subject: Tech Support Candidate - Mohd Asif
From: Mohd Asif <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Feb 2022 07:12:43 -0500

| | Tech Support Test

Name | Mohd Asif
E-mail | [email-masked]
Phone Number | (91) 8687888235
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pune (Maharashtra)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Excel it services Pvt Ltd | desktop support Engineer l2 | working | 15000
Previous Employer 1 | prakash asphaltings and toll highways (india) ltd | Desktop support Engineer L1 | 01-10-2020 | 13000
Previous Employer 2 | N/A | N/A | N/A | N/A

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.check network connection.
2.clear browser history and clean cache in browser.
3. Update browser.
4.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Goto settings and select and Bluetooth turn on
and select your device name then you can contact.

What according to you makes you a good candidate for customer service or technical support job?

1.People-First Mindset. Good service reps value human connections.
2. listening skill
3. problem solving
4. Details Knowledge about the service you offer

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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