Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Shagufa Anam <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 18 Feb 2022 04:16:05 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: R79FFBWJXU ( Harsh ): Chat was handled very well however to get an average price/estimated price/ball park figure, we can advise customers to select the itinerary as per their choice and scroll all the way to the bottom and fill the form to get a price estimate. 

Chat ID: R7HGNLVAH0 (Harsh ): Customer's initial query/question was not answered, please make sure all customer's questions/queries are answered first and then move to lead generation questions. Incomplete chat customer left when he was asked about Lead generation questions. 

Chat ID: R7NH2EELPY ( Harsh ): Chat was handled pretty well however it customer was in a hurry and left chat and mentioned she would e-mail. 

No missed/abandoned chats 

Thanks and Regards, 

Amit